Days Inn by Wyndham Knoxville West

Not much, only the proximity to where we were going

The continental breakfast was nonexistent, the staff couldn’t speak English and the place was filthy and run down

The only reason I stayed here was due to its proximity to the Parkwest Surgical Center. So I liked the location.

The room was dirty, there was black mold all over the bathroom. Twice people tried to open my door during the night. There were very sketchy people hanging out all over the place outside. I was very nervous all night long.

Location had plenty of parking.

Having a bed that detached upward toward the sky when you sat down or tried to sleep. Had to sleep upside down in the bed to counter the wonderful physics project. Half broken air conditioner....unleveled shower ....and bathroom door that half closed. Slow check in....90 minutes cutting into my needed sleep.

The staff and the guy at the counter was the rudest I've ever encountered I felt like I was in a foreign country! I paid online for a room and when I got there I was told that I owe another $50 for a deposit fee which I did not have if I would have known this I would have never booked the room! That's when all the trouble started and they got even more rude when I asked for a refund a customer came in who has been staying there and told me this is how they get over on people and the room wasn't worth it because it had roaches and bed bugs and all type of CD characters! I just wanted my money back and was so frustrated I just sat in the lobby and told them that I would just sleep here tonight just give me my money back when I left they still didn't give me my money back try to make me apologize to a guy for taking my shoes off and not putting them on when this foreign guy asked me to what the hell give me my money this is America.

I did not like the the rudeness of the desk clerk and the non sympathy for my situation! And I didn't like when his boss came that he insisted that I was wrong because nowhere on the website it's state that there is a $50 deposit after you already extracted my money for the room I want a full refund! And an apology.

Room was very run down. Lots and f cracks everywhere, the water in the shower kept switching from hot to cold.

Room was a decent price but honestly a bit pricey for what it was

Nothing there were bugs and we left and got our money back.

There were bugs in the room

Excellent location! Staff is very nice and accommodating. Beds clean and comfortable. Clean linens.

Older motel needs updating. Floors could be a little cleaner.