Embassy Suites by Hilton Austin Arboretum

Breakfast was really good, even including a cooked-to-order omelet station. We had a great pizza from the bar with our 2 free drinks. The staff was all friendly and accommodating. The woman working the evening desk was wonderful. I wish I had gotten her name. The bed was comfortable, and the rooms were spacious.

The rooms needed updating. They were a little tired.

Everything

Nothing

Rooms and pool area was very clean. Great staff and price was good.

The location was great the atmosphere was great loved the receptionist April was great in getting my room changed from handicap to regular room the breakfast was nice loved the omelets room was clean furniture is a little dated and didn't like paying 17$ for parking because it wasn't online stating this fee

The grill for breakfast and complimentary hour are nice

Didn’t seem as great in person as I was expecting and there was some things around the hotel that gave a bad taste like the homeless using the baggage carts and just chilled in the lobby areas, trash bags left in the hallways and stains on the furniture. By the pictures you think 5star hotel and it was more like a high class holiday inn

everything was great but expensive parking and jumping through hoops to use the free wi-fi.

parking. 21$/day for surface parking. stayed here before when parking was free, nothing has changed parking wise, but the desire (money grab) for more money was obvious. 21$/day for 3 days ended up being 71$. what gives? i guess its a 15.87% tax rate. also, having to do this via a cell phone is very poor. some folks choose not to use a cell phone, no matter how smart, due to security risks. i was forced to do this, or get my car towed. also, while this is not your fault, but you all generally contribute (via rip-off parking) like everything else bad in austin. this is the 1st time i was not sad or did not even regret leaving austin. in fact i was glad to be leaving. i've been coming here for decades since school and every time i leave it is with much regret (why do i have to go, etc) and thinking when can i come back. now its like i dont ever want to come back. this hotel was my oasis in this crazy land, but due to the rip off parking that is no longer the case. everyone is doing it is no excuse. you all were, and have the chance to be again, the exception to the rule, instead of just another thing about austin that is no good. try being the exception, you will make more money. i was going to say that i would not like to own your stock. just a little research indicates that you are owned by hilton (hlt). i used to work for hilton running their res system in the early 1990s so this parking deal makes me sad. hlt stock is doing really good, so they are not desperate for money. they can afford to be exceptional again. let me know when they pull their head out about the parking. maybe i'll come back. maybe not.