Embassy Suites by Hilton Portland Airport

Very clean and staff were helpful and polite. Having the shuttle was nice to be able to go somewhere to get away for a few hours. Would stay again

No room cleaning service for three nights. No instructions from check in staff regarding room service request requirement. No clean towels or bedding. We will not book again based this poor experience

The homemade breakfast and custom omelet were outstanding. It was such a comfortable, clean stay. Great spot to stay for exploring the Columbia River Gorge and being on our way to the airport the next day.

1st room. Ac was broken. Took over an hour to have someone look at 2nd room smelled like cigarette smoke, food all over the floor and had stains on couch. 3rd room was clean. But since it was so late the ac didn’t cool room off for us to sleep comfortably

I never pay Parking in others reservationes at hotels, and this hotel charge extra parking daily

I have stayed at Embassy Suites by PDX many times. This is the first time I have had a less than stellar experience. Two things contributed to this: 1. Embassy Suites previously did not charge for parking. They now charge $20 per night, but this was not clearly advertised, so it was a surprise charge at check in. 2. Embassy Suites had part of their parking lot partially closed off for replacing it a treatment of some sort. Part of the repaved area was open when I drove in to park around 7:00pm. I parked and a workman ran at my car and yelled at me to leave the area. He was dirty and not in a uniform, so I at first thought he was homeless and experiencing a mental break. My son was frightened due to his appearance and yelling. Once we realized he was a workman and that the area we parked was supposed to be closed off, we moved the car. It was a startling experience however. I believe the worker was a subcontractor and not a direct employee of the hotel, but is was definitely a negative experience that made me feel less safe on the premises.

Everything was great except only one elevator was working during our stay.

Rooms were very comfortable and staff were super friendly and helpful!

Beautiful facility and the best staff we have experienced at any hotel.

Pool was out of service so that was a bummer. Front desk told us to go to a sister hotel(holiday inn) but it’s hard for us to go else where with a baby and a toddler. Also ice machine was out of ice. :/