Holiday Inn Chester South by IHG

Dinner fantastic, staff were great, brilliant value for money!

Could have done with a fan considering how hot it is.

Clean rooms and ice cold aircon,

Looks like it would be disappointing from the outside but its great

Location

Avoid eating in the restaurant. My wife and I waited over an hour before giving up and cancelling our order. Our dinner that night was a cold sandwich from the garage next door! Breakfast was not much better with the four or so staff standing in a huddle chatting about their weekend instead of attending to the empty milk machine, toaster which was set too high, and a group of Chinese guests who needed help with the coffee machine. Also, the pool are is a little unclean and poorly maintained. There was grit/dirt in the hot tub and there was sticky tape filling the gaps in the metal window frames.

Everything

Nothing

Booked a dinner b&b. Waited an hour and a half after ordering our meal to find out the order hadn't been placed at all. With 2 children under 3 you can imagine the stress this caused. We also were told we had to move rooms as the 1 we were originally put in only had a double bed not the 1 double 1 single that was originally book. All in all a bad experience will never go back. The staff were very interesting when the problems were pointed out but there is a real lack of management. The 5th hotel we have stayed at this week and by far the worst experience.

Good sized room, good staff in restaurant and very easy to walk dog in grounds

Lift wasn't working, WIFI was very slow