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9.2 / 10 Guest Rating

The Swan Hotel

High Street 1, Lavenham, Sudbury, England, CO10 9QA, Sudbury, GB

The Swan Hotel - main view

About the Property

Discover the perfect blend of comfort and luxury at The Swan Hotel, nestled in the charming historical district of Sudbury.

Indulgent Spa Experience
Unwind at our full-service spa, offering a variety of rejuvenating massages, body treatments, and facials designed to refresh your senses.

Culinary Delights
Savor exquisite British cuisine at The Gallery Restaurant or opt for the convenience of 24-hour room service to enjoy your favorite meal in the comfort of your room.

Modern Guestrooms
Retreat to one of our 45 elegantly appointed guestrooms, featuring flat-screen televisions, complimentary Wi-Fi, bathrobes, and daily housekeeping to ensure a pleasant stay.

Whether you're exploring local attractions or simply soaking in the ambiance, The Swan Hotel is your ideal getaway. Book your stay today for an unforgettable experience!

Facilities & Amenities

Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Street parking
Concierge service

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional164 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great food quality.

Categories

Cleanliness8.3
Service9.8
Location9.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage9.3
Overall Experience9.3

Select topics to read reviews

J
jojQ1966HA
Verified booking
Couples
Standard Room
Stayed in Feb 12, 2026

"Night Away."

10.0

What a lovely all round experience. Can't wait to return. All staff FANTASTIC, from start to finish. Beautiful hotel.

Helpful?
A
ajhrockBURY ST. EDMUNDS, SUFFOLK, EAST ANGLIA, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Jan 30, 2026

"Super experience"

10.0

We had afternoon tea and it was a superb experience. The food was delicious and the staff were lovely. It’s such a nice area to sit in. I highly recommend this place

Helpful?
E
Excursion35412414167
Verified booking
Couples
Standard Room
Stayed in Jan 28, 2026

"Disappointing"

4.0

Only popped in for lunch in the bar, the barman kept disappearing & was not welcoming. We ordered two tomato & basil soups , half a cheese & ham sandwich & half a cheese sandwich & some fries. One soup came with the sandwiches which had the wrong filling in, the waitress took the sandwiches back to redo so we were left with one soup and no cutlery. Eventually a lovely lady came with the correct food, However the soup was extremely salty, clearly not tasted by the chef, the sandwiches were sloppy on cheap white supermarket thin sliced bread, the chips were cold. Apparently the manager was informed but never showed his face. We visited this hotel for a 4 night stay many years ago when it was a forte hotel it was excellent. This was a very disappointing lunch

Helpful?
F
F4100SLclairew
Verified booking
Family
Standard Room
Stayed in Jan 23, 2026

"Fantastic stay, thank you!"

10.0

Such a lovely stay at the The Swan! We stayed the first week in January after purchasing the black Friday deal for ourselves and our parents for their Christmas present. We all loved it, and can't wait to revisit as soon as we can! The rooms were gorgeous with lovely big bathrooms. We all really enjoyed our evening meal! The food was superb, and a lovely breakfast too! What really stood out for us was the staff, they were amazing! So so lovely, and helpful, nothing was too much trouble, it was refreshing! I'm afraid I can't remember names, but the bar staff, and restaurant staff, and caroline on reception, all were just so attentive and friendly. The building itself is just stunning, a one off, historically very interesting too, as is of course Lavenham itself. The only problem with our stay is that we which we could have stayed longer! We look forward to revisiting when we can 🙂I'm not one to write reviews but our time at the swan was so lovely, with such lovely people working there, that I felt I had to.

Helpful?
E
EaterouterNorfolk
Verified booking
Couples
Standard Room
Stayed in Jan 23, 2026

"Relaxing few days"

10.0

Always wanted to stay in Lavenham, decided to book The Swan for a couple of days. It was a lovely relaxing break.The staff are a credit to the hotel. The room was very nice and bigger than we expected. Breakfast was excellent and the dinner each night was very good. The out of season deal was great value for the money it cost.

Helpful?
E
EnniskillenrosBURY ST. EDMUNDS, SUFFOLK, EAST ANGLIA, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Jan 19, 2026

"Weekend birthday celebrations!"

10.0

A wonderful relaxing weekend to celebrate a big birthday 🎂. Accommodation is excellent, warm, cosy , everything you need with attentive staff , room service and turn down evening service if needed. Food is exceptional and all the staff are helpful and very attentive. We had a problem during afternoon tea due to staff shortages, but this was dealt with and concerns addressed. Freddie and Leanne are exceptional, professional and an asset to The Swan. We look forward to our next stay thank you.

Helpful?
M
MJK842CRANLEIGH, SURREY, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Jan 17, 2026

"All round excellence"

10.0

A rare example of how guests should be cared for. From reception, through to the dining room and housekeeping, the staff were all excellently trained and obviously proud of their own high standards. Added to a bargain our of season offer, we could not have found a better short term break.

Helpful?
M
Mike4100LONDON, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Jan 11, 2026

"Good hotel - relaxing stay."

8.0

The hotel is beautiful, set in very picturesque Lavenham. Spa, rooms and amenities all excellent - no complaints and a very relaxing weekend. However - speed of service in the main restaurant was slow on both evenings and on the second night some food was below standard. When highlighted, service recovery was excellent. Breakfasts were very good. Car parking was a mixture of private car park and onroad. Would recommend.

Helpful?
J
juniort975
Verified booking
Couples
Standard Room
Stayed in Jan 5, 2026

"Lovely Lavenham"

10.0

Lovely Lavenham. Really good receptionist ( recently a grandma) really lovely friendly. Room was ready earlier than expected. Room 52 lovely room close to spa. Lunch was light nibbles by the fire. Spa was lovely didn’t have treatments I did feel these where slightly pricey compared to London hotels. Evening meal despite ( hearing people) The chefs were short! Despite this still fabulous service and I think 90 mins for lovely cooked meal isn’t a long time ! We also visited the Greyhound for drinks lovely pub ! Only thing I could say it’s the breakfast help yourself part wasn’t great, I love. Fruit salad there wasn’t much choice. The toast was cold too. Cooked breakfast was lovely. I found getting attention of the waiting staff especially at night fustrating. One shout out to the young man on service he was so charming and professional at dinner service ! Overall good stay will return at some point. Spa staff very helpful & bar staff.

Helpful?
A
alastairw728
Verified booking
Family
Standard Room
Stayed in Jan 1, 2026

"Appalling customer service"

2.0

Phoned up to check open for coffee and tea, as non-resident, as was 1st January. Receptionist confirmed we could with a laugh. Turned up (30 minute drive) and was told in no uncertain terms by a manager that the hotel was closed to non residents until 1200. Notice on door said Hotel was closed until 1st January. Other people were in process of waiting to complain to the head manager having been told the same. The manager that 'greeted' me said she had been on reception and I couldn't have been told what I had when I phoned. I have the proof! Best of luck carrying that approach to customer service/relations -basically accusing me of lying and falsely representing your offer. Happy New Year-I won't be hurrying back. Had a lovely welcoming coffee and pastry at the excellent Bildeston Crown instead. Cheesed off regular customer

Helpful?