The Swan Hotel

What a lovely all round experience. Can't wait to return. All staff FANTASTIC, from start to finish. Beautiful hotel.

We had afternoon tea and it was a superb experience. The food was delicious and the staff were lovely. It’s such a nice area to sit in. I highly recommend this place

Only popped in for lunch in the bar, the barman kept disappearing & was not welcoming. We ordered two tomato & basil soups , half a cheese & ham sandwich & half a cheese sandwich & some fries. One soup came with the sandwiches which had the wrong filling in, the waitress took the sandwiches back to redo so we were left with one soup and no cutlery. Eventually a lovely lady came with the correct food, However the soup was extremely salty, clearly not tasted by the chef, the sandwiches were sloppy on cheap white supermarket thin sliced bread, the chips were cold. Apparently the manager was informed but never showed his face. We visited this hotel for a 4 night stay many years ago when it was a forte hotel it was excellent. This was a very disappointing lunch

Such a lovely stay at the The Swan! We stayed the first week in January after purchasing the black Friday deal for ourselves and our parents for their Christmas present. We all loved it, and can't wait to revisit as soon as we can! The rooms were gorgeous with lovely big bathrooms. We all really enjoyed our evening meal! The food was superb, and a lovely breakfast too! What really stood out for us was the staff, they were amazing! So so lovely, and helpful, nothing was too much trouble, it was refreshing! I'm afraid I can't remember names, but the bar staff, and restaurant staff, and caroline on reception, all were just so attentive and friendly. The building itself is just stunning, a one off, historically very interesting too, as is of course Lavenham itself. The only problem with our stay is that we which we could have stayed longer! We look forward to revisiting when we can 🙂I'm not one to write reviews but our time at the swan was so lovely, with such lovely people working there, that I felt I had to.

Always wanted to stay in Lavenham, decided to book The Swan for a couple of days. It was a lovely relaxing break.The staff are a credit to the hotel. The room was very nice and bigger than we expected. Breakfast was excellent and the dinner each night was very good. The out of season deal was great value for the money it cost.

A wonderful relaxing weekend to celebrate a big birthday 🎂. Accommodation is excellent, warm, cosy , everything you need with attentive staff , room service and turn down evening service if needed. Food is exceptional and all the staff are helpful and very attentive. We had a problem during afternoon tea due to staff shortages, but this was dealt with and concerns addressed. Freddie and Leanne are exceptional, professional and an asset to The Swan. We look forward to our next stay thank you.

A rare example of how guests should be cared for. From reception, through to the dining room and housekeeping, the staff were all excellently trained and obviously proud of their own high standards. Added to a bargain our of season offer, we could not have found a better short term break.

The hotel is beautiful, set in very picturesque Lavenham. Spa, rooms and amenities all excellent - no complaints and a very relaxing weekend. However - speed of service in the main restaurant was slow on both evenings and on the second night some food was below standard. When highlighted, service recovery was excellent. Breakfasts were very good. Car parking was a mixture of private car park and onroad. Would recommend.

Lovely Lavenham. Really good receptionist ( recently a grandma) really lovely friendly. Room was ready earlier than expected. Room 52 lovely room close to spa. Lunch was light nibbles by the fire. Spa was lovely didn’t have treatments I did feel these where slightly pricey compared to London hotels. Evening meal despite ( hearing people) The chefs were short! Despite this still fabulous service and I think 90 mins for lovely cooked meal isn’t a long time ! We also visited the Greyhound for drinks lovely pub ! Only thing I could say it’s the breakfast help yourself part wasn’t great, I love. Fruit salad there wasn’t much choice. The toast was cold too. Cooked breakfast was lovely. I found getting attention of the waiting staff especially at night fustrating. One shout out to the young man on service he was so charming and professional at dinner service ! Overall good stay will return at some point. Spa staff very helpful & bar staff.

Phoned up to check open for coffee and tea, as non-resident, as was 1st January. Receptionist confirmed we could with a laugh. Turned up (30 minute drive) and was told in no uncertain terms by a manager that the hotel was closed to non residents until 1200. Notice on door said Hotel was closed until 1st January. Other people were in process of waiting to complain to the head manager having been told the same. The manager that 'greeted' me said she had been on reception and I couldn't have been told what I had when I phoned. I have the proof! Best of luck carrying that approach to customer service/relations -basically accusing me of lying and falsely representing your offer. Happy New Year-I won't be hurrying back. Had a lovely welcoming coffee and pastry at the excellent Bildeston Crown instead. Cheesed off regular customer