Fairfield Inn & Suites Detroit Farmington Hills

It is very clean

Absolutely nothing! This was a terrible experience for the second time at this location regarding the same incident as the first! I was charged once again for my room that I already booked & paid for in advance

I was charged a new reservation during my check in after explaining upon entry I was checking in early & paid ahead of time. This location by the same employee has now done this twice to me. Also the night employee was rude when I asked, “‘May I have a fork & a knife to eat my dinner?” The delivery order arrived w/out plastic wear. In the lobby there were only spoons & I was told that no whatever is out there that’s all there is I’ll have to use that!! A spoon to eat chicken breast & veggies?? I politely asked for an extra towel & wash cloth in the afternoon after I showered, in order to have an extra going into the evening/morning & rudely informed that thats all I’ll get because there’s towels up there that I explained I used and they are set aside for housekeeping! I asked for extra towels after refusing to use the ones placed next to a used feminine hygiene product (douche)

Our stay was lovely everyone at the front desk and house keeping staff truly made the experience.

The remodeled rooms are excellent. I especially like the slower door instead of curtain. However the toilet is low, there should be a handle to make it easier to get to standing from a sitting position. Another issue is my room was above the outside patio for the swimming pool. That area should be closed at 10:00 or 11:00 pm, as the noise travels into the room

The staff was fantastic and everything was very clean

Greetings, Antonio hopefully you will read this review and work with corporate to make some serious changes to better improve business. First and foremost, the Orchard Lake location is difficult to find. Coming off 12 mile the sign is not easily seen location at all. So new patrons who are walk ins would never see hotel. Which infringes on new potential business for the hotel. There are thousands and thousands of out towners such as us who would end up accidently finding a hotel just on strength of driving or touring. In comparison to the Country Inn where we have been staying for the past three months once every week for business trips in and out of the state, the Marriot Fairfield was much better in terms of the hotel hallways, dining area, rooms being clean and tidy however more money needs to be invested in the overall comfort of the patrons. Larger flat screen TVs in all of the hotel rooms, including the breakfast nook area. As well as full HD since pretty much all hotels are running a minimum full HD television experience. It appears as though Fairfield Merriott lacks in this category. Another category that lags is the time frame to use the pool area. This time frame should be extended to 12 AM as opposed to ending at 10 PM also breakfast times should be extended to 10 AM as opposed to ending at 9 AM and last but not least there should also be someone available at the front desk after 11:30 pm as often times, it very difficult to reach someone after the late pm hours.

The hotel itself was ok, it was clean, my floor was quiet and I had a nice little view. However they charged me for my stay 2x. I called to alert them and they swore that they didn’t charge me. I had to report it to my credit company to get my money back! Very disappointing.

Very nice and clean staff was nice. The food was OK. Pool and hot tub was awesome again very clean.

Everything seemed pretty clean. Bed was comfortable, AC worked great! Hot breakfast was good and well stocked. The only complaint was people jumping around in the room above us for at least an hour late at night.