Fairfield Inn & Suites Memphis I-240 & Perkins

We stay in a lot of Marriotts, mainly because we know what we will get. This Fairfield Inn was below Marriott standards, in my opinion. Needs maintenance and updating.

Had water leak spots, air conditioning barely blows, & breakfast was horrible. other than that? AMAZING! Comfortable bed, WiFi booming, IHOP was across the street

Hotel is not in a better part of town. However, loved that they lock a gate up at 7pm at night to make it safer. Friendly staff. Hotel could do with some updating as bathroom is in need of some work. Overall a good stay.

Out dated hotel. Needs room upgrades.

The bathroom could be a little more cleaner. Lots of mold in the shower and bathroom walls. Breakfast was ok.

This was by far the worst experience I have ever had with Marriott. The hotel itself was dirty; I had 3 other couples that traveled with me, and they all had to change rooms due to the dirtiness. My room had no ironing board, no toiletries except a little bar of soap and a small lotion; no Kleenex; I had to request room service; the lock on my door was broken; the ice machine barely worked, all I was able to get was a half bucket of ice because it stopped working after a min or so; the nice pool that is advertised on the app had not been in use for 3 years per receptionist at front desk. The pool was covered with old dirty leaves and a dirty net. There was an odor in the hallway, the air conditioner was not working well so it was also hot. There was no manager there for my entire stay, although I was told the manager would be there Monday morning. Upon checking out on Monday, the front desk lady said the manager was out of town. I would never recommend this place to anyone, nor any of Marriott's services. I called Marriott's customer service number as well when I arrived and during the 1st call, I was hung up on, and the second person I spoke to was not helpful at all, just told me to speak with the manager at hotel. The Marriot name needs to be removed from this hotel. There was a lot of false advertisement for this hotel. DO NOT STAY HERE EVER!

Amazing staff! Helpful and compassionate, felt welcome and

Tv's are all blue in the screens! We had to move 3 times to get a room that the air conditioning worked in! And that tv looked good and not blue! I expected much better from a Fairfield! It needed a lot of work and improvement!

I had a deeply upsetting experience at this Marriott location. I made a reservation under my name and added my daughter as a guest so she could check in before I arrived — something Marriott approved in advance. When she arrived, the front desk staff was immediately rude, spoke to her dismissively, and treated her as if she didn’t belong. I called to ask what the issue was, and the woman at the front desk talked over me, refused to explain anything, and then told us to “go stay somewhere else” — and canceled my reservation right then and there. What’s worse? My daughter witnessed this same staff member treating white guests politely and professionally, while we were treated with disrespect and hostility. That’s not just bad customer service — that’s blatant discrimination. This is the second time I’ve had issues with this location, and I won’t be back. I’ve submitted a formal complaint to Marriott Corporate and expect action to be taken.