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7.9 / 10 Guest Rating

Holiday Inn Hotel & Suites Des Moines-Northwest by IHG

4800 Merle Hay Road, Urbandale, us

Holiday Inn Hotel & Suites Des Moines-Northwest by IHG - main view

About the Property

Irish Pub and Indoor Pool:
Experience the charm of an Irish Pub right at the hotel, perfect for enjoying a pint or a hearty meal. Unwind and relax in the indoor pool, offering a refreshing break during your stay.

Comfortable Rooms with Modern Amenities:
Each room is equipped with a 37-inch flat-screen TV, coffee maker, and work desk for your convenience. Upgrade to a suite for additional space and amenities like a microwave and refrigerator.

Convenient Location and Complimentary Services:
Located just 7.5 miles from downtown Des Moines, our hotel offers a free local shuttle service within a 2-mile radius. Take advantage of the gym, business center, and on-site dining at Bennigan's Irish American Grill & Tavern.

Book your stay at Holiday Inn Hotel & Suites Des Moines-Northwest for a delightful blend of comfort, convenience, and Irish hospitality.

Facilities & Amenities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20.00 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
Standard Room - Photo 4
1/4

Standard Room

Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

28 sqm
Sleeps 2
2 Queen bed (151-180 cm wide)
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRadioDesk

Standard Room

Non-refundable
Room Only
20% OFF$135.43

$108.34

Includes taxes & fees

Standard Room

Non-refundable
Breakfast Included
20% OFF$189.18

$151.34

Includes taxes & fees
Standard Queen Room with Two Queen Beds - Photo 1
Standard Queen Room with Two Queen Beds - Photo 2
Standard Queen Room with Two Queen Beds - Photo 3
Standard Queen Room with Two Queen Beds - Photo 4
1/4

Standard Queen Room with Two Queen Beds

Offering free Wi-Fi and a flat-screen TV, this room features tea and coffee-making facilities.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRadioDesk

2 Queen Beds Non-Smoking

Non-refundable
Room Only
20% OFF$149.53

$119.62

Includes taxes & fees

2 Queen Beds Standard

Non-refundable
Breakfast Included
20% OFF$202.31

$161.85

Includes taxes & fees
Standard King Room - Photo 1
Standard King Room - Photo 2
1/2

Standard King Room

Spacious room offers an over-sized work desk.

37 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRadioDesk

Standard King Room

Non-refundable
Room Only
20% OFF$135.43

$108.34

Includes taxes & fees

1 King Bed Standard Comm Access Tub

Non-refundable
Breakfast Included
20% OFF$189.18

$151.34

Includes taxes & fees
King Room - Mobility Access/Hearing Accessible - Photo 1
King Room - Mobility Access/Hearing Accessible - Photo 2
King Room - Mobility Access/Hearing Accessible - Photo 3
1/3

King Room - Mobility Access/Hearing Accessible

Some rooms feature bathroom with a roll-in shower.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRadioDesk

Standard King Room With Mobility Accessible Roll-in Shower

Non-refundable
Room Only
20% OFF$135.43

$108.34

Includes taxes & fees

1 King Bed Stndrd Mobil Access Roll Shwr

Non-refundable
Breakfast Included
20% OFF$194.88

$155.9

Includes taxes & fees
One-Bedroom King Suite with Sofa Bed - Photo 1
One-Bedroom King Suite with Sofa Bed - Photo 2
1/2

One-Bedroom King Suite with Sofa Bed

Features a separate living room and kitchen area with a sink, microwave and refrigerator.

42 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRadioRefrigerator

1 King 1 Bedroom Suite Living Dining Areas

Non-refundable
Room Only
20% OFF$197.79

$158.23

Includes taxes & fees
One-Bedroom King Suite - Photo 1
One-Bedroom King Suite - Photo 2
1/2

One-Bedroom King Suite

A seating area with a flat-screen TV, a desk and a private bathroom are featured in this suite. The unit offers 2 beds.

42 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerTelephoneHair dryerRadioRefrigeratorDesk

1 King Bed Suite Sofa Bed Parlour Room

Non-refundable
Room Only
20% OFF$171.06

$136.85

Includes taxes & fees
King Room with Roll In Shower - Non-Smoking - Photo 1
King Room with Roll In Shower - Non-Smoking - Photo 2
King Room with Roll In Shower - Non-Smoking - Photo 3
1/3

King Room with Roll In Shower - Non-Smoking

The spacious double room provides a tea and coffee maker, a carpeted floor, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTelephoneHair dryerRadioDesk

1 King Bed Stndrd Mobil Access Roll Shower

Non-refundable
Room Only
20% OFF$137.43

$109.94

Includes taxes & fees

1 King Bed Stndrd Mobil Access Roll Shower

Non-refundable
Breakfast Included
20% OFF$192.54

$154.03

Includes taxes & fees
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub) - Photo 1
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub) - Photo 2
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub) - Photo 3
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub) - Photo 4
1/4

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 King BedInternet - Free WiFi and wired internet accessEntertainment - 37-inch flat-screen TV with premium channelsFood & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)Sleep - A pillow menu and bed sheets Bathroom - Partially open bathroom, free toiletries, a hair dryer, and towelsPractical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneHair dryerRefrigerator

Comm Access King Standard Room with Tub

Non-refundable
Room Only
20% OFF$135.43

$108.34

Includes taxes & fees

Comm Access King Standard Room with Tub

Non-refundable
Breakfast Included
20% OFF$200.49

$160.39

Includes taxes & fees

Guest Reviews

7.9
Very Good346 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the convenient location.

Categories

Cleanliness7.2
Service8.7
Location8.7
Room Quality7.6
Amenities7.7
Value for Money8.1
Food and Beverage6.7
Overall Experience8.6

Select topics to read reviews

M
MonicausUS
Verified booking
solo_traveller
Standard Room
Stayed in May 6, 2026

"Exceptional"

10.0
Helpful?
K
KristausUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 20, 2026

"Good"

1.0
Helpful?
M
MartinezusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 24, 2026

"Excellent"

8.0

That was clean and well maintenance

Helpful?
C
CourtneyusUS
Verified booking
extended_group
Standard Room
Stayed in Mar 12, 2026

"Exceptional"

10.0
Helpful?
P
PedrousUS
Verified booking
family_with_children
Standard Room
Stayed in Feb 25, 2026

"Excellent"

8.0

Quietness at night

No breakfast and there was trash and lube underneath the bed from a past persons who stayed there I believe.

Helpful?
A
AmandausUS
Verified booking
solo_traveller
Standard Room
Stayed in Feb 13, 2026

"Wasn’t happy at all"

3.0

I like that it was clean and the beds were big

My mini fridge didn’t work in my room, the lotion in the bathroom was broken. The water pressure in the shower was so low I didn’t feel like I got clean. The bath tub stopper was broken and it kept letting my water out of the tub. I feel like for as much money as I paid those things should have been better. When I told the staff they just said okay

Helpful?
M
mollyusUS
Verified booking
family_with_children
Standard Room
Stayed in Feb 9, 2026

"No"

1.0

The breakfast was decent.

Advertised with a pool and hot tub, but after check in we found that it was closed for repairs. The woman who checked us in said that is why it wasn't in the description. She was very rude. Except the description was why I booked it. It had a pool and hot tub and as two elderly and handicapped seniors that was very important after a 1200 mile drive. We tried to change motels, but booking nor the hotel would not refund us.

Helpful?
L
LeonusUS
Verified booking
couple
Standard Room
Stayed in Jan 20, 2026

"In all it was no different then a cheaper hotel l should have asked for a refund."

2.0

The overall look. And restaurant hooked on

Found other people's hair on bathroom floor. Big gap in main door let the light come in and light up the room.got woke up 3 times in the night with other guests fighting and l mean very very loud.

Helpful?
L
LuAnnusUS
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Nice location for what I needed"

10.0

We ate a bennigan's it was very good

Helpful?
M
MishausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jan 19, 2026

"As expected for the cost."

5.0

Room was decent. Stuff was clean. Bed was decently comfortable. AC worked very well. Lobby was nice. Location was great - right next to the highway, and near two different starbucks locations, a caribou, plus a lot of nearby food options. Great water pressure in shower. On-site fitness center was decent.

Elevators need servicing and repair. Hard water in the shower. Bathroom counter seemed rather small. No exhaust fan in bathroom meant everything got steamy. Great if you like saunas, but not great if you're looking for dry towels when you get out of the shower.

Helpful?
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