Four Points by Sheraton London

Friendly service and spacious, clean ans beautiful rooms

It was very nice staying there

Es war sehr sauber

Die Zimmer wurden erst nach Aufforderung am Abend des dritten Tages gereinigt, das Frühstück war sehr schlecht (kaum Auswahl, vieles schmeckte alt)

We were very impressed with the cleanliness of the room and the entire building. Staff members were kind and courteous at all times and the room was more than comfortable. Loved Vic's and room service options were superb. Can't wait to stay again!

Only a couple of glitches. The shower water in our room was tepid--not hot enough. It would have been nice to have a non-dairy alternative with the coffee supplies in the lobby. But having fresh coffee available was a nice bonus. Also, while waiting for staff to refill the coffee and supplies downstairs in the lobby, the server was a little short with us and obviously was not happy to be doing that job. She spent quite a bit of time restocking cups and sugar and she never returned with a refill for the cream, even after asked by another patron. I think had she refilled the coffee, first folks could have gotten their coffee and been on their way, as only the coffee beans and cream were completely empty. Perhaps she was a little grumpy because of the awkwardness at having a group of people standing around waiting. But that experience did not diminish the absolutely wonderful staff experiences we had throughout our stay.

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The location was perfect

Our bed was very lumpy and very uncomfortable

I booked this room for my friend that was visiting from out of town. She reported how comfortable the bed was and the space was inviting. She also reported the breakfast was good as well. My family and I had dinner at Vic's restaurant and the food was very tasty.

Nothing to report as she reported she felt comfortable in the space and in her interactions with staff was always pleasant and they were ready to help with anything.