Doubletree by Hilton Harrisonburg

By far the worst Double Tree hotel my family has ever experienced. Serious safety concerns. We were checked in by a young lady that directed us to use the lobby elevator to get to our 3rd floor room. On our ride up with our toddler and another family of 3 (going to the 4th floor) the elevator came to a jarring stop as it reached our floor. The doors did not open and we shared a concerned look with the other family. My husband and the other man pried the doors open and the elevator was 6” above the floor, so we all immediately got off. They informed us that the day prior they also had a problem with the elevator, and we joked that we would all take the stairs from then on. My husband immediately called the front desk to inform them and it did not seem like a serious concern. He put a trashcan in front of the elevator, which he was told “management would not be happy with” (well customer safety should be a bigger concern). Eventually a sign was taped to the door saying temporarily out of service, repairs would happen soon. When we returned from dinner the signs were gone so we trusted that proper repairs had been made. On our ride up we read the posted inspection certificate and realized that the elevator was out of date on its inspection and it stated that it was unlawful to operate if that was the case. We brought this up and explained the elevator getting stuck to the front desk upon checkout and, again, it seemed like they couldn’t care less. My husband also informed them that our room’s door did not fully shut unless it was pushed or pulled hard. We noticed multiple doors that were not fully shut (so anyone could have just opened them) on our floor as we walked to and from the stairs in the evening, as well as morning. Again, it was brushed off. These concerns, along with the general lack of maintenance and upkeep throughout the entire building are the reason I will never stay at this Double Tree again, and hesitate to book another stay with Double Tree in the future.

I have family in Harrisonburg so it is a multi stay destination for me over the past few years and we have stayed at various of the hotels in the area but this is definitely our favorite. A lot of amenities for the money.

The hotel is in dire need of a refresh. Rooms are very dark and not enough lighting. It is an extremely clean hotel but not appointed like I am used to for a Hilton.

Went to front desk about no hot water . They said someone was coming to fix it . They never came. When i went back to inquire was told they were not coming because of the weekend and they never offered to kove me to another room .

The walls were embarrassingly thin... was up all night due to man coughing and his tv on... sounded like he was in our room.

All great

Location, and the pool area was nice.

Hotel felt very old and musty immediately after leaving the lobby. Elevator was small and old, carpets and furniture were dingy, room AC smelled really musty/moldy

Overall experience

The bathroom was atrocious! it was so disgusting, like it had not been washed for a long time. The manager when i complained said it was just stained....NO...it was DIRTY and stained from not being washed. i have never seen a hotel bathroom this dirty... I was completely unimpressed by the hotel as a whole. It felt like an upscale motel ugh! it was dark and dingy looking. Go to the Hyatt Place across the street, you'll pay about $50 more but totally worth it. I have stayed there before and it is excellent!!!! if you want a hilton go to the Tru By Hilton. Steer clear if this one.

Nice room, excellent location. Bathroom a little small for my taste but clean rooms and great staff. See you again Hilton! Cookie was awesome too!