Four Points by Sheraton Portland East

Left too early so didn't have breakfast - but loved the super fast and friendly check in - on the way out I just grabbed a free coffee and we were done. Quick and easy place to stay on our road trip.

nothing - everything was really easy

It was just okay—nothing special. It's a middle-of-the-road kind of place and not the safest location. My biggest complaint was that upon booking, they asked if I wanted to pay a little extra to get coupons for breakfast at the local dinner. It wasn't until seeing the menu and the prices that it became clear the coupons were more expensive than what the restaurant charged for meals, and there were no refund offers. It's a little scammy. I would not stay again or recommend it to a friend.

The bed was great and the room was clean. Also dog friendly.

We were assigned a room facing a major street. Noisy early in the morning. But everything else was great. Would stay again if given a room not facing the street.

Will come again

Was not mentioned this hotel was not pet friendly when we booked through the app. We arrived and was told at check in that we would not be able to have our puppy with us even if we offered to pay an additional fee. I asked to speak to a manager for a refund and the front desk receptionist called her manager and said I would receive a call back the following day in regards to a refund. My family and I had to drive another hour south to another hotel and pay an additional $300 for a nights stay after driving over 5 hours from Washington. No call was received the following day from the manager nor a refund. We never checked in and paid almost $300 for a nights stay we were unable to use. This poor customer service, communication and lack of follow through has lead my family a negative experience at this hotel and booking through hotel.com.

Relatively new and clean.

I will start by saying I am a Marriott Platinum Elite member (which means I spend a lot of nights away from home in Marriott properties.) This hotel is very misrepresented. First: booking and pictures show this property as part of Elmer’s restaurant with room service. NOT true. The diner does not offer room service, does not allow room charge and is not part of Marriott at all. Big deal since I booked two rooms for family staying 8 days, only to learn they couldn’t charge food to their room and there wasn’t anything nearby to eat. Plus the menu and offerings were much not true. Also, clearly states pillows are “foam” also not true. They are feather, I broke out into a rash as a result. Water? I took a bath and it was light yellow…. Checkin: Denise has zero business being in customer service. Awful experience, she told me “you aren’t eligible for an upgrade because you booked a double”… I showed her the app showing I was upgrade eligible and eventually she upgraded me. I asked for water and she informed me I could buy from panty?!?wtf? Platinum Elite. Free water. I spend a fortune at Marriott AND have the credit card??? Next morning I check out, politely mention issues and ask to be moved to another Marriott property (Which I moved us via app), good desk person am / manager was supposed to call me, did not. They obviously don’t care. Now at Marriott Courtyard down the road and very happy. Do NOT stay at Four Points - go straight to Courtyard! Worst Marriott in 5 years I have stayed at. Lied about room service, Lied about pool, lied about pillows, lied about “pillow top mattress” (barely a mattress) and absolutely awful checkin process for elite member with 2 rooms, one staying 8 nights! And manager can’t be bothered to call back a guest? Shameful experience and makes me rethink my loyalty to Marriott.

We turned off the lights and climbed into bed at 10 pm. My husband immediately daid the sheets feel wet. It was a hot day so I thought he was sweating but he said no, I’m feeling wet on the sheets. We turned on lights and there was a giant water stain on the bottom sheet - clearly the mattress had been peed on and a lazy housekeeper put new sheets on anyway. We were able to get a room change but should have e gotten a refund. Worn chairs had duct tape on the arms, carpets were dirty. I spent the rest of the night wondering if there were bedbugs! I was so creeped out. Disgusting.

when I was going to get the room online, it stated more money for breakfast which I did. When we check in and then I asked the lady in the front desk what are the breakfast hours and she says we don’t serve any breakfast and I ask her well online I told me and right here says breakfast. She says that she does not know nothing of that, if I wanted to come back at six in the morning. I’m gonna go back at six in the morning for another girl shift. which I didn’t because I already got mad. I was already disappointed. She doesn’t know nothing and she works here and why would I say that I’m paying extra for breakfast and she doesn’t know nothing I couldn’t even get my money back the extra that I paid for breakfast because she said I had to cancel your whole room. It’s just stupid and ridiculous.