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7.6 / 10 Guest Rating

Mercure Tunbridge Wells Hotel

8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL, Royal Tunbridge Wells, GB

Mercure Tunbridge Wells Hotel - main view

About the Property

Enjoy the Views from the Garden
Relax in the serene garden area and take in the beautiful surroundings at Mercure Tunbridge Wells Hotel.

Delight Your Taste Buds
Indulge in international cuisine at The Mallows restaurant or opt for 24-hour room service. End your day with a refreshing drink at the bar/lounge.

Convenient Amenities
Benefit from complimentary wireless internet, a hair salon, and a picnic area. In addition, make use of the 24-hour business center, banquet hall, and express check-out services.
Ready to experience all this and more? Book your stay at Mercure Tunbridge Wells Hotel today.

Facilities & Amenities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Garden

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Classic Room, 1 Double Bed - Photo 1
Classic Room, 1 Double Bed - Photo 2
Classic Room, 1 Double Bed - Photo 3
Classic Room, 1 Double Bed - Photo 4
Classic Room, 1 Double Bed - Photo 5
Classic Room, 1 Double Bed - Photo 6
Classic Room, 1 Double Bed - Photo 7
Classic Room, 1 Double Bed - Photo 8
1/8

Classic Room, 1 Double Bed

1 Double Bed226-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

Classic Double

Non-refundable
Room Only
20% OFF$175.1

$140.08

Includes taxes & fees

Classic Double

Non-refundable
Breakfast Included
20% OFF$211.38

$169.1

Includes taxes & fees

Classic room with 1 double bed

Non-refundable
Half Board
20% OFF$300.36

$240.29

Includes taxes & fees
Superior Room, 1 Double Bed - Photo 1
Superior Room, 1 Double Bed - Photo 2
Superior Room, 1 Double Bed - Photo 3
Superior Room, 1 Double Bed - Photo 4
Superior Room, 1 Double Bed - Photo 5
Superior Room, 1 Double Bed - Photo 6
Superior Room, 1 Double Bed - Photo 7
Superior Room, 1 Double Bed - Photo 8
Superior Room, 1 Double Bed - Photo 9
1/9

Superior Room, 1 Double Bed

1 Double Bed258-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

24 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeDesk

Superior Double Room

Non-refundable
Room Only
20% OFF$220.43

$176.34

Includes taxes & fees

Superior Double Room

Non-refundable
Breakfast Included
20% OFF$256.66

$205.33

Includes taxes & fees

Superior room with 1 double bed

Non-refundable
Half Board
20% OFF$349.34

$279.47

Includes taxes & fees
Privilege, Room, 1 Double Bed - Photo 1
Privilege, Room, 1 Double Bed - Photo 2
Privilege, Room, 1 Double Bed - Photo 3
Privilege, Room, 1 Double Bed - Photo 4
Privilege, Room, 1 Double Bed - Photo 5
Privilege, Room, 1 Double Bed - Photo 6
Privilege, Room, 1 Double Bed - Photo 7
1/7

Privilege, Room, 1 Double Bed

1 Double Bed258-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Coffee/tea maker and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

24 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerBathrobeDesk

Privilege Double Room

Non-refundable
Room Only
20% OFF$190.23

$152.18

Includes taxes & fees

Privilege Double Room

Non-refundable
Breakfast Included
20% OFF$226.46

$181.17

Includes taxes & fees

Privilege room with 1 double bed

Non-refundable
Half Board
20% OFF$316.69

$253.35

Includes taxes & fees
Family Room, Multiple Beds (Classic) - Photo 1
Family Room, Multiple Beds (Classic) - Photo 2
Family Room, Multiple Beds (Classic) - Photo 3
Family Room, Multiple Beds (Classic) - Photo 4
Family Room, Multiple Beds (Classic) - Photo 5
Family Room, Multiple Beds (Classic) - Photo 6
Family Room, Multiple Beds (Classic) - Photo 7
Family Room, Multiple Beds (Classic) - Photo 8
1/8

Family Room, Multiple Beds (Classic)

1 Double Bed and 1 Twin Bed280-sq-foot room with city and resort views Internet - Free WiFi Entertainment - LED television with digital channelsFood & Drink - Electric kettle and 24-hour room service Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Desk, phone, and iron/ironing board (on request)Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2
Sleeps 3
1 Double bed (131-150 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
TVTelephoneHair dryerDeskPrivate bathroomHeating

Classic family room for 2 adults and 1 child

Non-refundable
Room Only
20% OFF$205.67

$164.54

Includes taxes & fees

Classic family room for 2 adults and 1 child

Non-refundable
Breakfast Included
20% OFF$244.86

$195.89

Includes taxes & fees

Classic family room for 2 adults and 1 child

Non-refundable
Half Board
20% OFF$316.69

$253.35

Includes taxes & fees

Guest Reviews

7.6
Very Good148 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the comfortable beds.

Categories

Cleanliness5.6
Service8.5
Location8.6
Room Quality6.5
Amenities7.5
Value for Money8.5
Food and Beverage8.1
Overall Experience7.5

Select topics to read reviews

V
Verified traveler
Verified booking
Standard Room
Stayed in Sep 9, 2024

"Good"

6.0

Nobody on the reception desk when We arrived. Key card didn't work, had to return to the reception to have problem rectified. Very noisy plumbing in room. However room was clean, bed was comfortable and shower was good.

Helpful?
A
Adam
Verified booking
Standard Room
Stayed in Sep 9, 2024

"Not very good"

2.0

The reception staff were not very helpful with problems at this hotel. I was woken up on the first night at 12:30 by two employees trying to enter a room with a claw hammer and wood chisel. They were hammering the door for around 10-15 minutes before i went out to explain that what they were doing would not gain entry. They then proceeded to hammer the door for a few more minutes before another visitor went out and told them the same thing. When i mentioned this to reception later that day she laughed and said hopefully that wont happen again tonight.

Helpful?
H
Hedd
Verified booking
family
Standard Room
Stayed in Sep 2, 2024

"Excellent"

8.0

Was only an overnight stay on way to Dover

Helpful?
M
Michele
Verified booking
Standard Room
Stayed in Sep 1, 2024

"Excellent"

8.0

A nice hotel. We had a comfortable stay.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Sep 1, 2024

"Overnight in Pembury"

8.0

Firstly, the thing that stood out about the hotel was the friendly and helpful staff - a particular mention for Ben on reception, who was a credit to the hotel. The rooms we booked were spacious and comfortable, but starting to look a little tired. There were a few little niggly things that would be easy to fix (eg a light switch didn't work, the TV remote had no back on the battery compartment and only worked intermittently) that didn't spoil our stay but pointed to the hotel needing a bit of extra time needed to sort out the little things.

Helpful?
L
Laura
Verified booking
family_with_children
Standard Room
Stayed in Aug 27, 2024

"Good"

4.0

The property looks amazing from outside, the building is dated smells like cigarettes, the check in was unfriendly and the staff member was a little rude. The room was not clean, we were 3 people the towels were only for 2 people, there was long black hair on the toilet seat and in the bath. There were also soap stains in the shower from probably other previous clients in that room. I did not have breakfast so do not know what the restaurant area looked like.

Helpful?
R
Robbie
Verified booking
Standard Room
Stayed in Aug 21, 2024

"Exceptional"

10.0

Liked !

Helpful?
S
Sally
Verified booking
partner
Standard Room
Stayed in Aug 19, 2024

"Excellent"

8.0

Staff were friendly, room was lovely. The only downside was there wasn't any air con. We asked for a fan but it didn't cool us down.

Helpful?
D
Derek
Verified booking
partner
Standard Room
Stayed in Aug 19, 2024

"Exceptional"

10.0

The staff are friendly and helpful.the food in the restaurant was very good and the service was great

Helpful?
J
john
Verified booking
Standard Room
Stayed in Aug 14, 2024

" "

6.0

Regular Dinner ok but rushed, Romanian dessert wine appalling Breakfast good for this type of hotel

Helpful?
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