Homewood Suites by Hilton Phoenix-Chandler

Bed was decent

No pillows or blankets for the sofa bed. Called front desk. Had to go get the blankets. Was basically told “sorry, no pillows” - after a second call, he got us pillows. 5 people in the booking, room set up for 3, including towels. So then we had to get them as well.

Atención

Instalaciones algo viejas, en especial la alfombra

A rare hotel where I felt like at home. I loved the family atmosphere in this hotel. Complementary breakfast was good. Tacos were very good according to my husband. I preferred chia seeds and oats. Coffee was whole day available. Swimming pool was ok, a bit chill in February, but Jacuzzi was warm enough. It was possible to open windows in the room for nice outside breeze.

Kitchen utilities were partly available, I think on spoons, forks and knifes

It was near a lot of good restaurants and easy access to freeway.

Understaffed and generally rude. Pool was cold and hot tub was lukewarm. Housekeeping did not come even though they said they clean every other day. Toilet clogged and front desk person expected me to unclog it! That is unheard of at a hotel. When asked to speak to a manager, the front desk person did not know who to direct me to and finally came up to unclog the toilet himself after I said I would go to another hotel. So much for being Hilton Honors member.

Pool was cold

I loved the decor of the unit. I had a 1 bedroom king suite and it was wonderful. There is a full-size kitchen with a dishwasher. A pull out couch adds to your comfort. The high ceilings also make it more spacious. Not like others who have a low ceiling. And huge TV 's in the bedroom and living room area. The location is right next to the Interstate 10 freeway, so you can get to wherever you need to go quickly. I will definitely stay here again, and I highly recommend this hotel to others. There is also a hot breakfast every day.

There is really nothing I did not like. The bed was comfortable. The building is quiet at night, so you will get a comfortable night's rest.

The room was nice

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