Homewood Suites by Hilton Phoenix-Chandler

It was so hot and uncomfortable they had fan blowing which was not working I need a refund

This location served it's purpose. They are updating the AC in their rooms so my first one had a realy loud floor unit. I informed the front desk and they had me in a colder and quieter room in less than 30 minutes! So customer service was excellent during my stay. The only complaints I have are 1. The trash needs to be emptied more frequently as there was always a smell of trash in the hallways of the second and third floors. 2. The cooking items aren't uniform in each room.

Awesome experience, breakfast was good.

They charge to park at the hotel.

The breakfast was great! I really liked the breakfast tacos. The room was clean and comfortable. The bed was comfortable, and we slept well. I loved that there was a dishwasher in the kitchen. I like that the kitchen was stocked with soap, and everything I would need. I loved the soaps, shampoos and lotions in the bathroom.

There were only two spoons in the kitchen. There were several of other kitchen dishes and utensils, but not spoons. We were told that housekeeping would come in every other day, but they did not come in at all.

The reasons I have all excellent is the support staff was awesome except one but I have to give a shout out to two outstanding staff Jeff front desk and please hope I get it right is Ilene I hope I said the right name but I think she’s a supervisor for housekeeping. I’ve been going to Hilton since I was a kid my parents have been reward members for like a 100 yrs 😀 been to like 100 Hilton never been treated so low by I think his name is Stephen I think front desk clerk when I checked in not very friendly through out the stay and the manager Mariann or something like I said never been treated like a second class citizen. Ok we went there for a stay cay cuz my mom she’s a disabled vet she just stop walking a month and half ago and my brother Chris who is also a disabled vet since my dad passed away I quit job moved into childhood home so we get out every weekend for stay cays well trust in check out day we had to much stuff for one trip so I stayed behind checkout was at 12 but I told the manager the situation and rudely she told me I have to leave right then and there and I hit we nervous she don’t want to let me in after I locked my stuff in room I’ll tell you she made me feel like a second class citizen she made me feel low cuz I was gay. I know that nowdudkt even hide it like I said never been treated so poorly by a Hilton manager. So it was perfect besides those two awful people I actually left embarrased and shamed I left in tears. Most awful feeling.m

I loved the entire family could come

Staff was great, building was nice, clean, and enjoyed common areas