Homewood Suites by Hilton Raleigh-Durham AP/Research Triangle

Staff was so amazing

The staff was very attentive and the room was excellent

Super clean and the staff went above and beyond. Highly recommend this hotel.

Receptionist Marylin was very friendly and professional. The hotel itself as well as the room are great, newly renovated. The maid could have done a better job by cleaning the coffee maker. Other than that, all is perfect.

Staff was friendly and helpful (esp at reception). Room was very clean although we did not get house keeping during our two night stay (maybe standard? Wasn’t sure). Pillows were much too soft in my opinion. For “eco friendly” how about providing recycling containers in rooms?

The beds was uncomfortable, they come in and clean up our room and replace towels. They have a small lot and breakfast was not worth the wake up. Place was clean and the service was fast.

Most of the kitchen equipment did not work the toilet did not flush I had to take the top off to flush toilet no clean towels was there for 3 days and the deposit was too expensive did not notify me of that

Great experience clean room, friendly staff, excellent service and location.

The hotel is under renovation. The lobby is closed. We checked in at a side door that was not clearly marked and was propped open with a floor mat when we first arrived but later was locked! The only rooms available are on the 7th floor. The elevator is not reliable. We were able to use it to get to our room but it was not working when we needed to check out so we had to haul our suitcases down 7 flights of stairs and exit thru a outside door at the back of the hotel. We chose the hotel because they advertised a 24 hour shuttle to the airport. There was no shuttle. The manager said that they would pay for our taxi when our flight landed at 12:50 am but the desk clerk said she had never heard of this option.

We had reserved a suite with a king bed, but were given a suite with 2 queens instead. The room was newly renovated and comfortable, but just not what we reserved. It may have been because the hotel is under construction right now. There was lots of construction noise from the time we checked in at 3:00 until about 6:00. There was loud music and talking from the room across the hall when we returned from a concert. We called the front desk about 11:30 and it was taken care of immediately. I think most of the problems were due to construction which is expected to be completed in about a month.