Homewood Suites Nashville/Brentwood

Rooms are a good size

I’ve been a loyal Homewood Suites customer for years, and the hotel was pretty much as expected. However, the toilet had major issues as it could not flush properly. There was a sign taped to the wall directing you to use the plunger under the sink and could dial “0” for assistance. I’m pretty easy going, but do not expect to have to plunge a toilet after every use. What gets me is that the hotel obviously knows there is a problem, but chooses not to address, which unfortunate for the next customer. Really unacceptable. When I told this to the young lady at the front desk upon check out, there was little response. Will not stay there again.

The property was clean and easy to transition to our venue daily.

Good breakfast. No housekeeping in my room.

Breakfast was terrible. Most of the food was gone an hour before breakfast closed. Our room needed some maintenance. The entry/exit door hinge was broken and was difficult to open and shut. There was no in-room safe available, and there were stains on the walls. Additionally, the vent fan in the bathroom was filthy. We have previously had great experiences at Homewood Suites, but we will not be staying at this location again.

We stayed 2 nights. The suite is well equipped and the bed very comfortable. Breakfast is nice with a good variety of choices. The staff are friendly and helpful. If you’re there on a Wednesday the evening social is very good - soup, salad, garlic bread and beer. We had a problem with our toilet not flushing (room 346) This was dealt with promptly, but it didn’t flush properly every time. The location is good - it’s very quiet with a good grocery store nearby.

Clean and comfortable Staff was great!

Property is in significant poor repair and extremely outdated. Island Hospitality franchise owner should be ashamed and Hilton should have pulled this franchisee long ago. Issues with stay in Suite 249: 1. 6 inch "crater" in master br floor causing trip hazard. 2. Significant settling where bathroom door will not stay shut and swings open quickly. 3. Hole in tub floor 4. Disgusting stained walls and floors 5. Paint peeling from trim 6. Grout missing and tiles cracked in bathroom 7. Clogged bathroom sink took 5 mins to drain 8. 6 different shades of light bulbs throughout halls 9. TVs are 15 years old and do not offer casting or HDMI hookup 10. Breakfast was disgusting and poor quality and taste. Even the fruit was gross!