The Aquarius Casino Resort, BW Premier Collection

Don’t stay at the Aquarius Hotel and Casino. They will charge you a “deposit” of $225 when you check in and won’t give it back when you check out. I stayed there from March 6 to March 8 2026. When checking in I was charged a $225 “deposit” and was assured that it would be refunded when I checked out. I checked out at the front desk on March 8. I was handed a receipt with a balance due of $225. When I asked about it they said that they were experiencing computer problems, they’re working on it, and they would refund the $225 in two hours. Over the next week the charge wasn’t removed from my credit card, I called them repeatedly, and they promised to refund it “within an hour” or “within a day”. They did not. Today is Sunday, March 15. The $225 has still not been refunded to me. I am therefore disputing it with my credit card company and taking back my $225. The moral: Don’t stay at the Aquarius Hotel.

Was expecting a great experience since Laughlin and its casinos is described as the old Vegas. I expected excellent customer service and a good old fashion gambling experience. This hotel is neglected, old, and has the rudest staff I have had to deal with in awhile. Find somewhere else to stay!!

First time to Laughlin in approximately 30 years. When I say things haven’t changed, I really mean it, the hotel room and all the chipped outdated furniture and rock hard old bedding, dated drapes, tub outlets, doors are all out of the 70’s I would assume. And this wasn’t a Basic room, it was a 15th floor suite. The casino smell of smoke was so bad I did no gambling. Save your time and money and stay home.

There was blood on the bathroom door. The tub didn’t drain, neither did the bathroom sink. There was mystery DNA spurts on the chair. Absolutely disgusting room. I will never stay there again.

So my review has nothing to do with the staff inside the hotel as they were all friendly. I was in the California tower and I will admit that my room was fine. Clean and mostly quiet. Furniture was a little old but ok overall. The main issue I have is that I was in a non-smoking floor, in a non-smoking room but yet I still smelled smoke. I expect it in the casino but was hoping not in my room. There are many systems and other ways to keep smoke out. I’ve been in similar hotels without this issue. I kept a towel at the bottom of my door to keep out the smoke when I was in the room. If I ever find myself in Laughlin again I will definitely be looking elsewhere.

We came in with a service dog which was denied by the staff extremely rude left us out in the rain with kids security is racist and was trying to fight with a 15 year old kid.we weren't the only Latino family kicked out for no reason at all just for bringing a service dog the staff didn't allow me to speak just called the racist security.

Security Guards are racists. If they don't like the way you look, they will gang up on you, surround you and began peppering you with a lot of interrogational questions. They will then kick you out the casino, even if you done nothing wrong. They are a good ole boy security clique that needs to be investigated.

DON'T STAY HERE SCAM ALERT!! When I went to check in they said I had a smoking room, I requested non smoking because I do not smoke and also they could put us on the same floor my friends were staying on with a suite. All the rooms hallways smell like an ashtray old and run down rooms. Anyway stayed from Friday to Sunday and go to check my account on Monday and they charge me for a smoking fee of $500 bucks. I called the hotel and they claimed that Friday at 1:08pm (literally right after I checked in) that a smoke alarm notified them that smoke had been detected in my room lmao Lady was super rude and claimed there is nothing she can do about it and that I need to dispute with my card company! My mind was blown away how can that do that? They didn't even notify me of this charge and plus I DONT SMOKE!! I will never return to this Hotel ever again! Fingers crossed I get my money back. I will say the Black Hawks concert was fun!!

My two-night reservation at the Aquarius Hotel Casino Laughlin from October 25-27, 2025, turned into one of the worst hotel experiences I’ve ever encountered. What should have been a relaxing weekend getaway became a frustrating ordeal that ended with me leaving the property within hours of arrival. The problems began immediately upon check-in on October 25th. The front desk agent insisted I “upgrade” to an Arizona Sunset Suite, presenting it more as a requirement than an option. Exhausted from my drive, I reluctantly agreed, hoping this might actually improve my stay. Instead, I walked into a room that was completely unacceptable. A thick, stale smoky smell permeated the entire suite, making it difficult to breathe comfortably. The cleaning standards were shockingly poor, with visible signs of neglect throughout the space. To add insult to injury, the “Arizona Sunset Suite” overlooked the parking lot on the Nevada side—hardly the scenic view the name suggested. Realizing I couldn’t spend even one night in these conditions, I returned to the front desk hoping for a reasonable solution. What followed was perhaps even more disappointing than the room itself. The front desk agent was dismissive and defensive rather than apologetic or helpful. When I requested to speak with a manager, I expected someone with the authority and willingness to resolve the situation. Instead, I found myself arguing for five solid minutes about whether a smoky, poorly cleaned room was acceptable. Both the manager and front desk agent seemed more interested in defending the property than addressing my legitimate concerns. Finally, exhausted by the circular arguments and complete lack of customer care, I demanded to be checked out. I simply couldn’t stay at a property that had failed so completely at providing basic hospitality. However, the manager delivered one final blow: she informed me that she would check me out the following day, not immediately, and that I would still be charged for the first night including the resort fee. I would be paying for a room I couldn’t use, amenities I never accessed, and service I never received—all because of their failures, not mine. I drove across the river to Bullhead City and booked a room at the Holiday Inn Express & Suites. Yes, it was more expensive, and yes, I was now paying for two rooms for the same night thanks to the Aquarius’s inflexible checkout policy. But the moment I entered that clean, fresh-smelling Holiday Inn room and was greeted by professional, courteous staff, I knew I had made the right decision. Sometimes paying more is absolutely worth it when you receive actual value and basic respect. What makes this experience particularly frustrating isn’t just the poor room quality or even the financial loss—it’s the complete absence of accountability. Hotels have problems occasionally; what matters is how they respond. The Aquarius Hotel Casino Laughlin had multiple opportunities to make things right: they could have offered a different room, waived the charges when I left, or simply shown genuine concern for my satisfaction. Instead, they chose confrontation, indifference, and extracting every possible dollar from a guest they had already failed. For anyone considering the Aquarius Hotel Casino Laughlin, I strongly urge you to look elsewhere. The Laughlin-Bullhead City area has many other options that will provide better value, cleaner rooms, and professional service. Don’t make the mistake I did—your time, money, and peace of mind are worth more than what this establishment has to offer.

Just checked into the Aquarius Casino in Laughlin. Was advised the pool was CLOSED. Even better, still had to pay the full Resort Fee which includes the pool. The pool time was 50% of the reason we came here.