Hilton Garden Inn Addison

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The location

This place is lovely 😍 amazing

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Staff was somewhat helpful,but tje room I was in was horrible…hair in bed dirty pillow case sofe was nasty 🤮 dirty and hair follicles everywhere,also shower was bery slipperly!!!!very disappointed ☹️

The boys stayed here for the Tabc tournament. The cost was affordable and not too far from SWAC and Hebron HS.

The hotel Staff were not pleasant. The morning staff treated you like they worked for the city RUDE!!!! when someone behind me asked to speak to a manager on duty she said nope not getting them right now. I have never in my life experienced this at a hotel the receptions should NOT work inhospitality industry it was horrible experience. I called corporate and complained never received a call back.

The hotel Staff were not pleasant. The morning staff treated you like they worked for the city RUDE!!!! when someone behind me asked to speak to a manager on duty she said nope not getting them right now. I have never in my life experienced this at a hotel the receptions should NOT work inhospitality industry it was horrible experience. I called corporate and complained never received a call back.I will stay at the Holiday Inn Addison on Landmark its awesome!!!

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It was run down. Landscaping wasn’t done. Both the outside hot tub drained with brown water at the bottom with electrical cord hanging out from bottom. (dangerous) The hallways were damp and mildewed. We could not get our door open to our room because the carpet was raised to the point you literally had to put your shoulder into it to get it opened. Plus the door would not latch because it was put in cockeyed. Same with our bathroom door. The place almost looked abandoned. When we drove up for our 25th anniversary weekend it didn’t even look like a Hilton. It was very ghetto. There were two broken down Hilton vans in the parking lot as well. They looked like they had been there for years.

Whenever I visit Carrollton, TX, I stay at the Dallas/Addision location. One of my favorite person is Jeanne. She is always so helpful to me and I appreciate her.

The hotel is very good from all perspective. The issue is that I booked a room with king size bed through Expedia. But they gave me queen size, saying that all of their kind size are sold out, even if I'd booked well in advance. They said that they give priority to the customers who directly book with them & lower priority to Expedia & others. I think Expedia needs to review & revise their contract with them. Because if the whole hotel is full, they may even say No when I arrive. Where would I go at night?