Hilton Garden Inn Lake Mary

Front desk staff very accommodating. Hotel very quiet.

Clean and quiet. Staff was helpful and efficient.

Great stay and close to many dining options.

Food and service 😋

Pet fee was high

It was nice and quiet

Toilet was not flushing properly. We reported it when we arrived and had to call for maintenance when we returned that night

La limpieza super bien los baños excelentes limpios

No hubo desayuno para adquirirlo había q pagar extra y era demasiado caro cuando reserve decía desayuno incluido y no fue así no se pudo usar la piscina q por q solo me haloje una noche

Room odor was only issue. Informed staff on check out so they can address this. Other than that, my stay was perfect for everything I needed. A quick local in between job shifts rest and shower.

Clean, new, sleek uncluttered appealing decor and nice staff!

I called the hotel to asked if my room was available and was told there was a queen bed available not a king and asked if I wanted to downsize. I told the hotel staff I was on my way. When I arrived I was told by the staff there was no room available and I had to wait. After about 15 minutes (2:45pm 15 minutes before normal check in) they said my room was ready. When I went to my room it was a queen bed. I asked since it was check in time if I would have the king bed. I was told by the staff that a queen room was cheaper that I paid for but they waved the early check in fee and were not going to provide me the difference in the amount I paid. I was shocked as I was never informed of this information. The only reason I agreed to downsizing my room was because I was told it was ready. After having to wait I would like what I paid of. I am very disappointed in the lack of communication from the staff that attended me.