Hilton Garden Inn Lake Mary

Bought some cheesecake at the little store behind the front desk. Go up to my room and get my pajamas on and put on a $15 face mask that you are supposed to leave on all night. Made the room nice and dark and open up the cheesecake container. Just as I was about to dig my spoon in, I noticed an odd shadow. Turn the light on and it’s furry mold. Get dressed and have to toss my face mask. Go downstairs and ask for a refund. I’m more annoyed by the loss of my face mask than an error of some bad cheesecake. That was until I get to the front desk. No apology and he just told me to get another one. Yeah, no thanks. He then complains it’s going to take awhile to issue a refund. So to appease his annoyance I was like, how about a free drink at the bar instead of the refund. He said the cheesecake was only $6.50 and the drinks at the bar are more expensive. I’m thinking, sir, I almost ate furry mold and you are concerned about a drink costing more??? I’m like, I already ruined my $15 face mask so I’m more than paid for the additional part of the drink. So then he offers me one of those cheap $2 face masks that you can buy at Walmart. I said no thanks and to just issue the refund which he ultimately did. But what a terrible experience that he made even worse. Get that front desk guy some customer service training. I used to work for the Hilton and would’ve never treated someone like that.

The location and the staff.

The pool did not look well kept .

Clean n cold a c

Bed to firm

Clean beautiful rooms and friendly staff

N/a

Comodidad.

Poca Luz en la habitación, Reserve una cama doble y me dieron dos camas.

Great staff & clean

Nothing

Great location to Sanford airport!