Best Western Plus Waterfront Hotel

I have stayed here before. Fom the excellent dining, in the River Room, on the second floor, to the beautiful views from my roon, of the Detroit River. Outstandind service.

other than waiting for 2 hours to check in as their system was down - the stay was very nice.

It was great. Best mattress ever!!

There was an issue with my credit card at check in. Eventhough the room was paid for, they wouldn't let us check in. They would not exept any other form of payment. So we drove 4 hours for nothing. Very disappointed. Had to drive 4 hours back home in the middle of the night. Waste of time

Hotel computers were down, check in staff had no sense of urgency to check in the lineup of customers. Also found out they gave discounts to some customers that complained but the one who didn’t got nothing.

After missing my last train, I decided to book this hotel through Expedia. I booked and paid in full online with my visa debit. Shortly after I arrived at the front desk to check into my fully paid for room. The only thing left is to leave $100.00 deposit. I offer cash or visa debit. To which I am told deposit can ONLY be major credit card. No other options! I offered cash in excess of the $100 dollar requirement, I just wanted to sleep in the room that had already been paid for debited from my account. Not only was my reservation not honored, my payment was not returned. I stll had to find a hotel after midnight in an unknown city! NOT ACCEPTABLE! EXPEDIA THIS WONT BE THE FIRST TIME YOU HAVE ROBBED ME BUT IT IS THE LAST! BEST WESTERN< DO BETTER! DISGUSTED!

I loved the staff !! ☺️☺️

I like everything about the hotel

Bad ass view

The hotel is clean & ideally placed the only downside is the extra fee for parking which is in a multi story park behind the hotel across the street. I can’t remember the price but all hotels need to be more transparent with parking descriptions. I’ve started looking on google earth to check if there is land for cars around hotels now before I book if there isn’t you can almost guarantee extra charges for the privilege to park.