Hilton Jackson

I was highly satisfied with the staff. The room was cool when we entered so I did not have any issues with being too cold or hot. I would like to include that the staff sent maintenance up to correct my toilet in a timely manner. The staff were quick to partially reimburse for the issues. They were highly concerned and easy to talk to.

Once I arrived I notice that the toilet would not flush. The tub was filled with previous water once I had checked in. The bed had yellow stains. Although the staff was very friendly and tried to fix my issues I was highly disappointed.

Everyone was so helpful and courteous. The room was clean and set up to fit our needs. The staff was friendly and very professional.

⭐⭐⭐⭐⭐ Exceptional Experience at Hilton Jackson! I recently hosted The Road Is Calling… And We Are Answering All-Female Biker Brunch at the Hilton Jackson, and I can confidently say the experience was nothing short of phenomenal. From start to finish, the staff was professional, attentive, and extremely accommodating. The event space was clean, well-prepared, and perfectly suited for our program. Every detail was handled with care, allowing us to focus on delivering a powerful and meaningful event centered around women empowerment, human trafficking awareness, and HIV/AIDS education. Our guests traveled from multiple states, and the feedback was overwhelmingly positive. Many expressed how welcomed and comfortable they felt, which speaks volumes about the level of hospitality provided. The Hilton Jackson team went above and beyond to ensure everything ran smoothly, and their support played a major role in the success of our event. If you’re looking for a venue that delivers excellence, professionalism, and top-tier service—this is it. I highly recommend Hilton Jackson for any event or stay. We will definitely be back! — Helen Brown aka Qwn B No More Tears MS 💜🏍️

Everything

Everything

Dated hotel. Be prepared to use the stairs as they only had 1 of their 4 elevators working. Even their service elevator didn’t work so house cleaning and hundreds of guests all had to use one elevator. On top of that the 1 working elevator routinely got stuck with too many people on it or quit working. So if you have health issues or disabilities this is not the hotel for you. Some people had to go up & down 12 flights of stairs. Luckily I only had to do 9 flights. Apparently the elevators are a systemic issue if you read reviews from the past. Other than bad elevators room had missing wall outlet covers, lamps didn’t work. Rooms don’t have microwaves there is one per floor near the ice machine. Wasps in the 14th floor conference room. Only positives: Good gym, cable channels. Again if you have health issues or disabilities stay elsewhere or risk taking stairs. Stay here as a last resort.

Elevators didn’t work

Gold member here! The worst Hilton stay ever, and we have one more night. It's an old, beat up hotel, and clearly the owners want it this way. For two days straight, one working elevator out of 4. There is no telephone in the room? WTF? Called from a phone at the non working elevator and told the front desk that there is NO phone. She said "I'll send maintenance up to put one in....4.5 hours later, still no phone. The bathroom ceiling is peeling, the vent in the bathroom peeling, the carpet hasn't been vacuumed in months, dirt piled in the corner behind the bathroom doors, chairs peeling at the desk in the room, refrigerator runs constantly, and there's no way to stop it other than to unplug it. An absolutely disgusting hotel. The hotel bar is out of everything, Grey Goose, Titos, Prosecco, luxardo cherries, etc. The screen on the TV in the room is darker than the room at night. Horrible picture. Unbelievably bad experience here. The line to the elevator is nearly out the door with people in wheel chairs and walkers unable to use the stairs. Shameful!!!!!! Never again. Skip this place at all costs!! Bright spots - check-in was easy Bartender was friendly and apologetic. Even he knows this place is a s**t show.

Enjoyed how clean the property was inside and outside

Shower water could have been hotter

The location.

The room was old the hotel was old, the bar was uninviting. There was only one elevator working. Our shower was awful with water bubbles in the ceiling and a flickering shower light.