Hilton Garden Inn Atlanta North/Johns Creek

I checked in on 2/27. When I went into the room, there were more than 20 ladybugs. The front desk switched me to another room, but the second room also had ladybugs (though fewer) and a broken toilet. When I asked for another room change, a different staff member was rude and said it would be the last change because other guests were checking in (it was after 11 p.m.) so it would be the room I had to stay regardless if I decided to change. She also told me the doors are open 24/7 so they can’t prevent ladybugs from flying in, and that ladybugs are not harmful. Harmful or not, this is a hotel. I expect a clean room without insects and with working facilities. It’s especially ironic when the HGI Promise states the following, “ Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we'll make it right. Guaranteed.” Very disappointing experience. I won’t be staying here again.

To he property was nice. Really good location

I had an absolute horrible experience at check in. The concierge treated me do bad. So disrespectful. I’ve never been treated thousands way. Shandia I think was her name. She harassed me all weekend. It was surreal. Like some game. She kept texting my phone. Very bad time

Clean with friendly staff.