Hilton Garden Inn Atlanta North/Johns Creek

The room was very clean, however the staffs were not very friendly

Awesome property bit not the best staff-not very friendly

I stayed at the hotel 31 May till 3 of June 2025. The are still 200 USD on my visa account. I already complained about this delay at the front desk when I checked out. They said the money would be refunded within two days. Now it's been three weeks.

Room was nice, Margret was amazingly nice and helpful. This is a dry town after 11:30pm so if you want booze arrive early or bring it with you

Close proximity to everything

You could tell that there was a problem with the ceiling. Needs to be resurfaced properly.

The entry way didn’t look like it had been mopped. The shade over the window pulled down but wouldn’t go back up because it looked like someone pulled it out of the track. There were long hairs in the shower, the shower seat wouldn’t stay up and since there is no lip on the base of the shower stall water splattered all over the floor. The bed was comfortable though.

Great place

Hello, To whom it may concern, I am writing to formally express my dissatisfaction with my recent stay at the Hilton Garden Inn on Friday, May 23rd, which was significantly impacted by multiple unacceptable issues. On the very first night of our stay, the toilet in our room flooded shortly after being used. This caused water to spread across the bathroom floor, rendering the room unsanitary and uncomfortable. Shockingly, when we reported the issue to hotel staff, we were told we could use a plumber tool and a mop ourselves to clean up the mess. This lack of proper service and professional assistance was completely unacceptable and disrupted the start of our visit. We were visiting for a family trip, and on May 25th, we had a special event to attend. Unfortunately, on that same day, the power to the entire hotel was shut off for several hours—again, without any prior notice. We were not even given a 10-minute warning to prepare. The unexpected outage affected our ability to charge essential devices, use lighting, and get ready in a timely manner. As a result, we were delayed in arriving at our family event, causing additional frustration and stress. Given these circumstances, I believe a partial or full refund is more than justified. This experience was far below the standard I expected, and I sincerely hope you will take this complaint seriously and respond promptly. Please feel free to contact me at (201) 205-9684 or amberrobateau13@gmail.com should you need any addit

Very clean, secure and great stay!