Hilton Garden Inn Hershey

close to hershey not paying the hershey resort price

We typically really enjoy staying at Hilton but this location definitely misses the mark. The sinkhole in the parking lot (not their fault) might be an omen for this site. The beds and pillows are probably some of the most uncomfortable ones I’ve ever experienced in a hotel & as comfortable as an 80’s pullout sofa. The carpeting is dingy and smells (the sprays they use on it only make it worse). The cleaning staff is not good and a couple were rude (getting on elevators before guests even get off and complaining in front of guests while on their smoking break right outside the entrance). The dining area is not properly staffed for busy times (the staff in dining was kind and apologetic for the long wait). These are just a few of items of issues for this hotel. While we’ll return to Hilton, we won’t be returning to this location.

The front desk staff was friendly, and check-in was smooth. Unfortunately, the room was a major letdown. It felt extremely dated and did not feel clean. The pull-out sofa sheets had crumbs, the bed had what appeared to be chocolate, and the ice bucket contained spoiled juice (at least that’s what I assume) and had a strong odor. The room also had an unpleasant stench overall. I only stayed one night for a visit to Hershey Park, but if I had booked for longer, I would not have stayed. For the price paid it was a total let down.

Close to Hershey park. Clean place to stay after a long day at the amusement park.

They practice “Covid Cleaning”. They do not have daily housekeeping services. Hotels are in the service business. Should not have to search for towels at 11:00 pm.

As woman with kids we booked last minute cause the first place we booked was not safe. We had a such a safe visit it was clean and the staff was wonderful. From My experience it was a win win and the coffee was wonderful fresh every morning

Perfect for Hershey park