Hilton Garden Inn San Jose/Milpitas

It was very nice got there as plastic was coming off new furniture. Looked very clean and updated! Room was nice and spacious. Bed was comfortable could have used more blankets. It was great till I heard screaming and yelling then the cops showed up. I called front desk as my son was returning from concert to make sure he could get in no one answered. Waited and seen more cops come with woman yelling he’s over there, then called again and was told the front entrance was ok and cops have people contained. When checking out noticed a big window in front was busted. Liked having so many food options near. Hot tub was closed.

They’re renovating right now so it was a little dusty and inconvenient to go around the construction area, but there was plenty of signage directing you to the right places. My bathroom tub was broken (had to jam a towel under the stopper to keep it up) but everything else was great! Worked well for my weekend trip around South Bay, really close to the freeway.

It was great

Very convenient location. Close to things to do. Shopping, dining, and entertainment nearby at a good price.

I checked in and was told that the room I had gotten (two full size beds) was not available and was upgraded to a king size bed (for free) and they provided an extra twin bed for free. They also provided more blankets, towels and pillows. Overall it was a great stay.

The hotel was clean and in a convenient location to attend a show at Levi’s stadium. Staff was nice. Hotel currrently undergoing renovations but not disruptive to our stay

Limited parking close to the building. Due to construction about half of their parking spaces are taken and then they have a ton of handicap parking thats not being utilized, it limits where you can park. They share a large parking lot with another hotel, and the other hotel has a security guard telling us we had to park further away. The beds are very hard. Not a comfortable nights sleep. So if you like hard beds this place is for you. The showers are nice, but you have to turn it on standing in the shower, therfore you get cold water on you first. Not pleasant. The only plus is their pool is heated and it was nice taking the kids to the pool. I will not stay at this hotel again due to the negative issues.

Front desk is horrible. I think her name is Cecilia. She is off putting and has a bad attitude. She shouldn’t be working in any field of hospitality since she lacks the skillset.

They are trying to update this and doing it in the cheapest possible way. Funky arrangement of the room amenities, wallpaper already peeling. Cold food to take away for breakfast and dinner. None of this was shown on the website when I booked. It could not be closer to the freeway an on/off ramp.

Pretty crappy for hilton garden… they’ve gone way downhill!