The David Citadel Jerusalem

Such a great hotel… the rooms, the staff, the location, the food, everything. Our room was spotless and clean. We felt very comfortable there. The staff was accommodating and helpful. The dining was exquisite with many selections and options plus the food was delicious. This is an excellent hotel located across the street from a nice outdoor mall.

I LOVE the David Citadel Hotel in Jerusalem. Every time I return, it feels like coming home when I arrive there. I have been booking our trips for groups here since 2013. I love the staff and most of them have been there for years, so when I return, the David Citadel staff are always waiting to extend a warm welcome for me and my guests. The hotel serves diplomats in a professional and safe environment! The food is excellent, the servers know my order and bring me my drink as soon as I am seated. The porterge team attend to my every request and the Front Desk and Concierge guys go above and beyond to assist me with my every need I have and help me with storage and special requests. These are all reasons I continue to return several times/year. Not to mention the view of the Old City wall, the pool and the convenience of walking to the Mamilla Mall and the Old City. This is my home away from home and my constant go to hotel!

My family loved every moment in the hotel. We loved the location (very close to the kotel) and our hotel room had a beautiful view of the old city walls. In particular the reception staff ASAL and ISMAIL were courteous, accommodating and went out of their way for us. The food and the waiter staff were incredible. We loved the gym and spa!!!!! Shout out to the incredible trainer there. We look forward to coming back and staying in this incredible hotel very soon.

Location

Emplacement idéal. Merci à Yazan pour avoir solutionné les soucis rencontrés lors du séjour

We stayed at the David Citadel Hotel with our family and had an exceptional experience from start to finish. The hotel was impeccably clean and beautifully maintained throughout, which immediately set the tone for a relaxing stay. The food was excellent across the board — high quality, well prepared, and consistently enjoyable at every meal. What truly stood out, however, was the level of service. Every staff member we encountered was professional, attentive, and genuinely warm, always going out of their way to make sure our family was comfortable and well taken care of. The location is ideal, making it easy to explore Jerusalem while still feeling like a peaceful retreat at the end of the day. We had absolutely no complaints during our stay and would without hesitation choose to stay here again. Highly recommended.

Beautiful hotel. Great staff. Much enjoyed the stay. Will de6come again.

Amouri was the best waiter. Always so attentive to the people’s needs. Always ready to serve with a smile and everything was right away. He went above And beyond to make our stay so special. Thank you!!!

We had 2 problems: neither were adequately addressed. 1) The maid broke a portable waterpik that we had plugged in. They replaced it with an inferior cheaper European model, *which i was only ablwe rio use for 2 days before returning home (not useable in the USA). When I told them that I wanted to have a new one for the US, they insisted that I use the European model for two days and promised me reimbursement afterwards. When we requested compensation for the Waterpik, the manager changed her mind and refused. I insisted that I would never have chosen to use a Waterpik for two days, rather than half a replacement for the one in the US, which I would use for years to come. 2) On an other day when we returned to our room after maid service, our room smelled strongly of smoke. We were concerned that someone came in our room that was unauthorized. We were unable to see Hotel video of who entered into our room. We had to wait hours for a return phone call and for someone to come up to confirm that our room smelled like smoke. The security staff tried to tell us that someone was smoking outside our room, and that the smoke was sucked into our room through a vent, although the hallway didn't smell of smoke. Ridiculous. Both events required us to stay in our room for hours waiting for return phone calls and for staff to come up and address our issues. Customer service at this hotel is terrible compared to the USA.

Customer service could have addressed our 2 problems. 1) Reimbursement for our broken Waterpik 2) Figuring out how our room smelled of smoke. We were never advised who entered our room. We were not given the ability to review the tapes. We were forced to spend hours on these two issues waiting for staff to address our concerns and our stay at this $1000 a day hotel did not meet our expectations