Hampton Inn Daytona/Ormond Beach

Staff was professional, value and location was great. The breakfast buffett was well done.

Marijuana smelled strongly in room (we were there for church seminar). Staff immediately changed our room and apologized for inconvenience. Supervisor went immediately to take care of the situation.

My recent stay at the Hampton Inn Daytona/Ormond Beach at 155 Interchange Boulevard, Ormond Beach, Florida, 32174, As a loyal Hilton Honors member, I frequently utilize the contactless check-in and digital key features designed to enhance guest convenience and streamline the arrival process. My experience at this particular location, however, starkly contradicted these anticipated benefits and fell significantly short of the high standards I associate with the Hilton brand. Upon booking my reservation, I was pleased to receive an email confirming my digital key availability and the option for a contactless arrival. This assurance, however, proved to be entirely misleading. When I arrived at the hotel, I found that my digital key was not activated in the Hilton app. My expectation of a seamless entry was immediately dashed when I was informed at the front desk that I was required to physically complete the check-in process, including presenting identification and filling out paperwork, before my digital key would be enabled. This completely undermined the very purpose of the Hilton Honors contactless program, causing considerable inconvenience and frustration. My attempt to clarify this discrepancy with the front desk agent, Brittany, regrettably escalated into a deeply unpleasant encounter. Despite my explanation and offer to demonstrate my active digital key option within the app, Brittany became immediately dismissive and hostile. She refused to acknowledge my concerns, instead accusing me of being "belligerent" while claiming she was trying to help. Shockingly, she then attempted to cancel my pre-paid reservation, an action that was fortunately unsuccessful due to the advance payment. Such professional misconduct is unacceptable and completely undermines any sense of customer service. Following this disheartening interaction, I requested to speak with a manager Jomarie Villanueva Perez a request that was denied. I subsequently reached out to the manager via email, detailing the issues I had encountered. The manager’s response was not only unhelpful but also misrepresented the facts of the situation, offering an empty apology defending the employees actions. No compensation, or resolution for the extremely rude and hostile treatment I received from their employee. Beyond the severe service failures, the overall condition of the hotel was also disheartening. The property appears to be noticeably rundown, and I was particularly dismayed by a pervasive dog odor within the room. The hotel has a pet-friendly policy, which allows dogs for a nominal fee, the lack of proper cleaning and maintenance created an uncomfortable environment. Furthermore, the persistent barking of dogs was audible from neighboring rooms, particularly during quieter hours, further detracting from a peaceful stay. In light of these numerous and significant issues – ranging from the failure to honor core Hilton Honors benefits to egregious customer service and substandard hotel conditions – I feel compelled to advise other travelers to avoid the Hampton Inn Daytona/Ormond Beach. This experience was deeply disappointing and has unfortunately tarnished my perception of what I expect from a Hilton property.

Guest services was great

Smelled like mildew and yesterdays old socks

Good location, staff and great breakfast.

Very clean

Nothing

LOCATION WAS CONVIENENT, STAFF SUPER NICE, ROOMS VERY CLEAN.

The breakfast was cold, the doors on the cabinet in the room were falling off and the bathroom door didn’t close all the way.

When we arrived the TV had ohnly one channel and the Remote was not working. I called the ront desk and they said they would send someody. After an hour I called back and this time I reached somebody who sent up a maintenane [erson. He had to call direct TV, spent 30 minutes troubleshooting before replacing the Cable Box. Meanwhile, the temperature in our room as 72 degrees so I set the Thermostat to Heat and raised it to 75 degrees. The temperature never dropped and the fan would not shur off. My wife slept in her clothes and we had a miserable night's sleep. The only good thing was the Breakfast. They had a nice buffett as well as a take out bag for the trip. The hotel is in transition and I am hoping that when it is finished things will be better.