Hampton Inn Bellevue / Nashville-I-40 West

Needs updating! No AC in the halls. Elevator had a strange smell. Several things in our room didn’t work- tv, bathroom light, no toilet paper holder in the bathroom.

Clean, quiet

Nice hotel

We chose this hotel over other hotels in the area because of the outdoor pool. When we got there the pool was full of algae and not usable for the entire stay. We talked to the front desk and were told a manager would contact us to see if they could compensate us in some way. They never called back. Sad since we had stayed at this hotel many times in the past. I would avoid this hotel if possible!

This is very convenient for travelers.

I loved their fresh coffee, hot tea that they have in their main lobby. The staff was very nice

Good

I had to wait 15 minutes just to check in. Upon arrival at the room, the key didn’t work—staff mentioned there was a technical issue with it. Once inside, the room was clearly not cleaned properly and had a very unpleasant smell. I’m managing to get through the night, but overall, this was a frustrating and uncomfortable experience. I would not recommend this hotel to others.

Great room for disabled people if you have mobility problems. If you have menopause, I spent 30 mins trying to get the room to cool down, IYKYK. The front desk host was AMAZING! She kept her cool on a hot Sunday night when customers were chewing her out circumstances that were out of her control. The key system for the doors were not working and people were giving her a hard time over it. She had been running up 4 flights of stairs all weekend helping people in their rooms. Management had not assisted her over the weekend because she was the only one there and the issue had not been resolved. She never said a bad word about her employer In front of me. Professional the entire time. Top notch employee. On the other hand, I was held hostage in my room because I didn’t have a key and couldn’t move freely around the hotel. I had to stay an extra day because the key situation wasn’t fixed for me to use the coin laundry. I have cats traveling with me. Couldn’t leave my door ajar and I needed to wash their bedding before traveling again. The key situation should have been resolved first thing Monday morning. Still not fixed at 12:30pm on Monday. I can’t even get ice for my room and I am not the type of person to call the front desk just because I want ice. I am sure they have a hotel to operate.

The hotel could not provide ANY key cards that worked. Guests had to be escorted to their rooms by the front desk staff, so they could unlock the door with their master. They did their best without any apparent help from the company. Totally unacceptable.