Hampton Inn & Suites Cleveland-Airport/Middleburg Heights

I had checked in online and accidentally used my iPad. The Hilton app gave me an error message when I tried to check my room number from my phone. I asked at the front desk for keys instead, because I didn’t want to take my iPad everywhere. There was no thank you for being an Hhonors member. I asked later for a water at the desk and said I was a member. The clerk looked me up before handing me a bottle of water. The room water temperature was tepid in both shower and sink. The shampoo dispenser in room 407 was empty. When checking out, I told the clerk about the temperature issue. She replied “okay” and wrote it down, but didn’t say anything else except encouraging me to get breakfast. I didn’t expect a refund, but it would have been nice if she could have said “I’m sorry that happened to you and we will fix it.” I didn’t tell her about the shampoo. I think it was the same clerk on check in and out.

Clean maintained

Very clean, professional staff

There was nothing to write here.

The breakfast was a 5-star buffet. Tasty, fresh, and friendly service - couldn't ask for more. The front desk person was phenomenal. We arrived at 2:30 AM and couldn't have asked for a more pleasant greeting and thoughtful person.