Hampton Inn & Suites Alpharetta-Windward

The tub shower had no mat and was very slick resulted in my fiancée slipping and falling out onto the bathroom floor. She cut two fingers and bruised her ribs. The hotel had us fill out an incident report and take a picture of her cut hand. Because we didn’t go to a doctor the hotel has made no effort to even apologize for anything.

Housekeeping never came to clean the room

It was nice. We always stay there.

Excellent check in, Joel so friendly gave us all the information about our stayed.

I liked the property, its location and the services of the staff

Drive 3.5 hours from another state. Booked a suite with kitchenette since we were there for multi day lacrosse events. We needed the space. They gave us a 2 queen bed room. Not a suite as booked. They had no other suites available. They took my money that I paid for a suite and would not offer a refund or credit. They suggested canceling the reservation or calling the manager on Monday. The box springs were exposed. The blanket was yellowed. The lamp didn’t work and there were no ceiling lights so that was fun getting ready. No updates to the room. No ceiling to floor mirror. Stay somewhere else. Outdated, gross bedding, exposed box springs that look like your grandma’s, unhelpful staff…not worth it. They didn’t care. They cared amount taking my money knowing they didn’t have a suite available at the time of booking. That’s bad business. Hampton’s are a dying chain. Book a different brand altogether.

The location was good and quiet and had some local shopping.

The bed mattress was very firm. The room was reserved as handicap accessible but there was not much room to maneuver with a walker. Had to call maintenance to repair hand held shower with a regular shower head. Made it difficult to completely shower from a sitting position.