Hampton Inn Shelbyville

Drove out of the way from my long road trip home to stay at this hotel, which shows a hot tub in the photos. It does NOT have a hot tub. Disappointed, to say the least. Apparently, there isn’t a manager on duty to talk to about a refund either. Was going to leave to go to another hotel - really wanted that hot tub!

The only complaint was the lay out of breakfast and possibly the bed. I stayed last month at hi in Lafayette and noticed the bed wasn't the quality I'm used to at a HI..this stay the bed was better but still not the same as a decade ago. I really remember a better quality and an advertisement about their beds.

Hotels .com needs to update your website. We specifically went to the Hampton because Hotels.com said they had a hot tub. So we paid extra to stay there. Get there no hot tub.

We booked this hotel for a Christmas gathering for a night of swimming and hitting. When we got there, there was no hot tub, even though the website clearly showed one. This is false advertising and shouldn't be allowed to stay open.

There was a local football team staying there and they were running up and down the hallway bandage room above me. The front desk refused to do anything saying they’re going to bed soon. So I’m a paying guest supposed to wait on them? The hotel refused to move me and were very rude. Phone in room didn’t work so I had to go to front desk about this issue. Second night they moved me to top floor. TV did not work and said I had to wait on maintenance the next day. I left something in my other room and clerk lied to me and said she could not open room until security arrives next day. We have stayed at countless Hampton prior with no issues but this place was horrible. Staff was rude and arrogant. Do not think of staying here.

Location

There was mold on the shower head in bathroom.

The staff were very friendly. But the only reason I picked this property was for the hot tub… which they DO NOT have. Their website needs updated! The furniture, floors and bathroom are lacking severely for the price point. The tub had been painted and was peeling. You could see all the “repairs” from leakage in the ceiling. Sloppy and moldy grout. I would be on the maintenance person’s A** if that were my staff. The amenities are connected to the walls. The breakfast area was decently clean. Comfort of the old bed and pillows were fair. However, I had to take off the duvet and comforter because they smelled like nasty, dirty feet. No, I would not stay here again.

Older property. Room smelled and was dirty.

The staff is always very curteous and helpful. The hotel is always very clean. The breakfast is just right. And coffee always available