Hampton Inn Houston Willowbrook Mall

Every thing was close by the mall the movies!

We love Hampton. We did not love this Hampton. Of all the Hampton hotels we've frequented, I'd say this one was the worst. Ice cold pool with no heater, hardly functioning shower, clogged toilet, crumbs on the bed were some of the negatives for our hotel stay. Compared to some of the sketchier hotels out there, I realize these problems could have been much worse, but since our previous stays are usually excellent, this was pretty disappointing for our family. If it would have been longer than a 1 night stay, I probably would have asked for a new room and maybe even some compensation for our issues, but we just got through the stay and moved on.

The room needs updated, the carpet feels sticky, the smell is moldy. And my back is broken from the bed that is DEFINITELY not Hampton quality.

Stayed one night after flying in late to Houston. This hotel is right at the mall, and a close drive to many restaurants. Was clean and beds were comfortable. Breakfast was really good and got us ready for our long drive in the morning.

This hotel survived the 1990’s with the original decor and carpets. The shower dial was spinning and I could not get any water in the morning. When the water finally came out of the shower head, it was ice cold. The A/C window unit didn’t produce any heat even though it showed that it was set for heat / 72 F On a positive note: The hotel was clean and the beds were comfortable.

I have stayed at this property several times when visiting my kids in Houston. It's always been clean and well taken care of and the staff have always been helpful and cheerful.

I did like the space in the lobby . I didn't like the outside was dirty and lots of cigarettes bu

Staff was nice enough to offer early check in however the only room available was a designated disabled person room which was unclean with a staunch odor of urine. In addition we were told because our stay was during a holiday that housekeeping services were not available. The entire purpose of a hotel is to facilitate the needs of guests during the entire stay regardless of a holiday or not and the rooms should be clean regardless of it being a disabled person designated room or not. People travel and utilize hotels especially during the holidays so to say the least, I would never recommend this hotel to anyone.