Hampton Inn Oklahoma City/Edmond

Nice place to stay.

I've been a Hilton Honors member for nearly 30 years, and I've NEVER had an experience like this. Our room was in the middle of a floor under remodeling. The smells were awful. We had to call for tissues, a privacy placard, towels, and cleaning service because our trash cans were overflowing. They NEVER serviced our room the entire three nights. We asked for the manager, and he was arrogant and rude. He accused me if throwing the room keys at the CSR when I threw them down on the table surface! After we checked out, we were charged more than our confirmation... he blamed that on taxes. I later called Hilton Honors and was sent to a foreign call center. After disclosing the reason for my call, I was sent to an "escalation department." After 15 to 20 minutes with the escalation center, I was asked to hold; around 5 minutes later, the line was disconnected. I then called Hilton's corporate office, explained the situation, and was forwarded directly to the SAME foreign call center! I will be changing ALL hotel reservations for another upcoming trip to hotels OTHER THAN Hilton hotels, and I will be closing my Hilton Honors membership. I don't know what is going on with Hilton's standards, but I will NOT accept this poor quality of service when I'm paying market prices for hopefully a safe, clean, quiet hotel. I could have received better quality at a Motel 6!

The only elevator got stuck on the first day trapping somebody inside. Not that I would’ve taken it, but it was out of service the rest of the time. We had to take the stairs to the third floor every time after that. The front desk person had her hand in her pants and was watching a video when I walked in and continued to play that video as I was checking in on high volume, extremely unprofessional and gross. I don’t think she looked up at me the entire time, but honestly did not want to make eye contact with her.

Rooms were clean and comfortable. The elevator looked like it had not been vacuumed for a long time and the 2nd floor halls needed vacuumed. We stayed at this hotel because of the indoor swimming pool, but my kids would not swim in it due to it being very cloudy. I asked the desk clerk and he said he had turned it in to be serviced. Unfortunately that would not happen until we were gone. The rooms were clean and the breakfast was good. The morning staff was really great and very friendly.

I am giving a 2 star as I do not yet have a resolution. I was a walk in customer & specifically asked if the room had a sofa & would fit my family. The front desk assured me it would & that if I booked online it would be a cheaper rate. So I did. When we entered our room, there was no way it would sleep 5 without someone on the floor (no sofa). We immediately went back to the desk & was told there would be no refunds since I booked a 3rd party. The room was not touched & we did not stay. As of 10 days later, I still do not have a response on a refund for being misinformed & not staying at this hotel (room not touched, no amenities used, etc). If a favorable resolution is recieved, i would update my review.

Rooms are clean & quiet. Minor things around room could be a little better, weird spots on mirror, small scratch on TV screen but these things would not discourage me from coming back. Chase at the front desk was amazing and very friendly.

Not very clean, staff not too friendly

Room air was not working properly, hotel was out of bottled water, Wifi would not work with my credentials. Tried calling front desk. She said she was working on it and i waited for a few minutes, then she hung up. i had to go down to the front desk. She could not get the wifi working with my room credentials so she used another rooms credentials on my ipad.

The website said. Pet friendly but tried to charge75:00