Holiday Inn Express & Suites - North Battleford by IHG

Very nice. But very expensive when we stayed

Clean and quite

Nil

Great rooms and very comfortable beds. Rooms and hotel was very clean

The pool times. Opened to late and closed to early.

I was extremely upset with my stay here at this property. I have never in my life been treated so poorly. The staff showed such EXTREME DISREGARD for me as a guest. I had meetings all day and arrived at about 10PM. When I arrived, one of the clerks was on the phone. The other one was standing behind. I waited 10 mins, standing at the desk before anyone acknowledged me or even looked at me. Finally the lady that was not on the phone, called me over to her computer, took my ID, then looked at me and said can you just wait over there for 4-5 mins., we just have to straighten something out with booking.com. She motioned to the waiting area/lobby, so I went and stood by a table, where I ate my pizza. The one lady left for the night, while the other stayed on the phone. There was another couple waiting when I arrived, after about 45 mins they got up and left the hotel - they were tired of waiting. They made me wait 2 hours (10PM - 12AM) to check into my room. She made me call booking.com to try and straighten out a discrepancy, she went back and forth between me and her computer. I sat in the kitchen area waiting. She called me over to the desk, and instead of paying the booking.com price for my room I had to pay more because she had to cancel the booking.com reservation and rebook me. I ended up paying more money for my room, when they finally checked me in it was 12AM and my room was only about 20 steps away from where I sat for 2 hours. Apparently it was a mix up over $9 (a city tax) with booking.com. This was absolutely unacceptable. In the morning the hotel was very noisy. I couldn’t sleep in because of the noise and sounds of showers and toilets flushing. I mentioned my experience to the new staff member in the morning when I checked out. All she said was “it wasn’t your fault and it wasn’t our fault, it was the fault of booking.com.” This was the most ridiculous and inconvenient experience I have ever had in my life!

I was so upset with my stay - I don’t really remember anything good.

Clean rooms, excellent breakfast area and meal service. Centrally located.

N/A

Central to where I need to be, nice and clean.

I did not believe that my vehicle was safe. Made for a restless night.

Perfect for a short getaway — clean, quiet, and excellent service.