7132 Hotel

The staff at both the hotel and the thermal spa are extremely professional, kind, and helpful. They are always ready to answer any questions and are very attentive, which makes it even more special to see that they remember you each time you visit. The thermal bath is truly a place like nowhere else. The different weather conditions during my stay—foggy, rainy, and snowy—made each visit a completely different experience. Every time you enter the spa area feels unique, especially the outdoor pool, which made my stay truly magical and unforgettable. Considering the experience, the price of the stay (CHF 450 for two people) is absolutely worth it. I will definitely come back.

Tiny rooms with 0 functionality, very mediocre food and drinks. Therme was great. But definitely not worth 600chf a night.

For design and architecture lovers, spa enthusiasts and foodies, 7132 has it all. A gorgeous spa, excellent service and a village with a thousand years of charm and the newest architectural gems combined. Worth the trip!

We stayed in the hotel for a weekend celebration, and it was an all-time memorable experience. From the place to the service and the experiences they created for us. Everything exceeded our expectations and made it one of my favourite places in the world.

The hotel itself is beautiful, and there are positives worth mentioning. The food quality is very good - you can tell the kitchen takes pride in its work. Unfortunately, this is repeatedly undermined by service issues that are difficult to overlook at this price point. At breakfast, service was slow and disorganized. Coffee and juice regularly took 20+ minutes to arrive, and our orders were almost never fully correct - items were forgotten or wrong. While the food itself was good, there was no explanation of what was included in the breakfast offering (for example, that only poached and boiled eggs are included). There was no menu outlining alternatives, and waitstaff did not proactively explain options. For a hotel of this caliber, breakfast service felt poorly managed. We stayed over New Year’s and were asked in advance about food preferences. We clearly communicated that we did not eat seafood, and this was noted by the front desk. However, at the New Year’s dinner, the waitstaff were unaware of this, and we had to repeat ourselves again. Service at the lobby bar was similarly frustrating. On multiple occasions, we struggled to get anyone’s attention. One evening, after waiting 40 minutes without being approached, I had to go to the bar myself to ask for service. The drinks then took another long wait to arrive, one of them was incorrect, and for the following hour no one checked on us again. The spa is beautifully designed, but the experience was once again let down by service. On our first visit, no one explained the facilities or showed us around - only that phones were not allowed. Later, when asking for directions to the gym, we were given vague instructions, could not find it, returned to ask again, and were simply given the same instructions without assistance. This lack of guidance felt inconsistent with the hotel’s positioning. After several days of these issues - and additional long waits just to receive the bill - I decided to shorten our stay by one night. My feedback was passed to management, but the only response was an offer of a glass of champagne, and no refund for the unused night. While I understand this was after checkout, what was most disappointing was that no manager came to speak with us directly or to understand why guests would rather leave early and forfeit a night than continue their stay. Saying that “the hotel is full” is not an acceptable explanation. Capacity management is the hotel’s responsibility, not the guest’s. At this price level, the service simply does not match what is being charged.

We would have loved to stay longer, alas, weekends are too short! If you go, make sure you book a table at SILVER, what a beautiful experience.

The hotel and the thermas are one of the best places I have been. We were very satisfied, and we strongly recomend.