OYO Hotel Durham West Hills

That I booked it online

No coffee maker, no soap no shampoo or conditioner

Horrible, actually its a complete different place than what is advertised at hotels.com, look at the pictures i am submitting and compare to the ones at hotels.com, i didn’t stay, after checking in, went to the room, had lots of damage, I left immediately to the front desk and requested to check out immediately, i did and still got charged full amount despite i requested the refund, they told me to contact hotels.com, i did immediately, have the chats to prove and nobody cared, not the hotel, not hotels.com. The place had lots of damage, broken bathroom furniture, humidity stains and mold in the bathroom ceilings, the front of the hotel has play wood sheets in the windows, totally disgusting. The mattress was smaller than the bed frame. Horrible place. Look at pictures.

This property was no where close to the photos. This place is in shambles. I have pictures to prove it. They also charge a $100 deposit and do not return it. Expedia should be ashamed to list and promote this property.

Room was very clean, and property was quiet for my 3 night weekend stay. Property has some age, but happy with it for the price. Reasonable distance to everything in RTP area. Will stay again.

I left the door key after getting to the room. It was that nasty! Calling Expedia to get a refund.

Very disappointed the beds and lien were cheap and not what i like the towels rough and caused my skin to rash up but you get what u pay for

We felt that the room was overall satisfactory. Good stay Not sure if there was wifi however everything else was there PSA : Don’t forget your leftovers in the fridge. You’ll just wish you had them the whole way home.

We were there for 4 nights and asked for additional pillows because the ones in the room are thinner than my arm even when folded in half. They gave us our pillows on the very last night because they kept forgetting. 1 night there was a storm ( i know they cant control that) and the whole place was without power and mind you I wouldn't of cared if I could of slept with my window open to get fresh air inside but no.. that's not what happened I had to cook in my room when I had to get up early the next day to go to work. I couldn't the DO NOT DISTURB sign to put on my door so they did come in every day to make my bed and get fresh towels but never removing any of the trash from our doordash meals they just kept piling up. The room was stale and far from smoke free. and maybe people didn't actually smoke in the rooms but it sure as hello came right into the room anytime someone smoked outside. I hated it I should of just slept in the rental car

It's really great staff and really clean hotel

My second stay here very clean staff very friendly. They clean every day even if you stay long-term for several days or even longer it’s real nice with the price you’re paying. I’m very quiet since you’re way off the road 10/10