Tru By Hilton Georgetown

Accidentally booked here in a rush wouldn’t let me check in booking.com took my money when I explained this to tru I had a terrible experience almost as if they were fed up with there jobs an wanted me out I’ve stayed at some very nice places before an really bad places an this is top teir for the worst due to there customer service

Very nice stay, breakfast was great.

No room service.

Breakfast staff- Friday staff - Shirley I think was her name. She was polite and very motivated. She had awesome customer service. She not once took a break. Saturday - Jennifer was rude. Seating was limited due to lots of people hanging out after eating. I am handicapped and can’t sit on bar stools. There wasn’t three seats together. We went to computer area. Staff John had first cubby. Next cubby had cleaner bottle on the table and Jennifer was sitting on the stool in the middle of the floor where the carpet and tile meet. She didn’t offer to move so we could have the table. The three of us squeezed into the next cubby. Jennifer sat there the whole time until John asked her to cover while he took the trash out. John was up and down as needed. Jennifer just sat there, in the way. We refused to have to deal with her on Sunday and didn’t have breakfast. She was sitting there the whole time while we were loading our vehicle to leave. She needs to be fired and/or learn what customer service is. Please note that John did a great job. Housekeeping staff - The staff on second floor was great and very helpful at helping us stay stocked on needed supplies. She was great during the whole stay.

Very nice

Recently built. Good value for the money. Well appointed. Clean. The staff was excellent. The rooms are medium size by US standards but very well put together. Had most everything we needed including a well sized standing shower. I would have liked to have a safe. The refrigerator did not have a freezer section though. The AC was a bit noisy. I really liked all the hooks that they provided both in the bathroom and in the room. Many hotels never give you enough. And one nice, helpful touch was the nightlight in the bathroom. The small gym has a peloton bike. And the TV has multiple Internet Streaming options.

Staff at check was rude. Then at midnight got a call asking if something was leaking in our room. We said no. 1230am get another call asking the same question. We had to get up at 6am for baseball and these people called us asking if something was leaking. Nothing was leaking we were trying to sleep. On top of that the tv kept shutting off the channels didn’t work. The fridge didn’t work. We didn’t have any soap or shampoo in the containers in the bathroom. For over 300 bucks a night and using the name Hilton this hotel was horrible. I should have spent the 60 bucks abs went to the motel 6 would have been the same result.

Wonderful staff and the breakfast crew is amazing!!