Extended Stay America Suites - Houston - Willowbrook - HWY 249

Terrible property, they charge you a pet fee of $25 each, a strong smell of cigarettes and marijuana throughout the property and in its outside areas, I booked a non-smoking room and inside the room the smell of cigarettes was horrible in the rooms. sheets and towels, plus cockroaches all over the room, don't book here if you don't want to have a bad time

Location is ok

Discomfort, dirty floor, shower head broke,smell like mold, look like there was some blood on the floor. I paid thru booking already, but by the time i checked in, the staff charged me again. Now i have to go thru this

I always stay here when I'm in Houston. Last evening, I ran to my car and realized I had forgotten my room key, so I propped the door and within 30seconds a very loud alarm and a flashing light went off! You cannot prop the doors here and that is an incredible safety measure I didn't even know existed here. Just one more reason this hotel is great!

Nothing i couldn’t check in

Communication

It was a nice place to stay and had a good size refrigerator for extended stay.

The property had no power when i arrived and did not know when the power would be restored.

The convenience to my work and they are pet friendly

They had coffee at 6:30 am but no breakfast

smelled really old, no ice machine, bed was really hard

Dirty , non smoking rooms smell so bad I had to ask to change the room twice because it smells weed ! Not a family friendly hotel