Extended Stay America Suites Columbus NE I270

Front desk staff when I checked in were awesome. Every time I come to this location, they greet me by first name.

The front desk staff that during the day are awesome.

Convenient to main thoroughfares. Clean and basic. Parking was limited and cramped. Breakfast was packaged goods and coffee. Minimalist. Everything as promised nothing more.

Went 2 weeks without housekeeping while asking repeatedly. Hotel manager lied and said they had no cleaning on the weekends and I later saw housekeepers on my floor during the weekend. During the week, I watched them skip my room and clean other rooms. Good thing I had my own towels and toiletries. Also, room keys deactivate every few days for no reason and breakfast is a joke.

Stay was as expected. Best rate per diem and service was friendly and helpful. Had to put a towel down in the kitchen area because the floor was sticky. It also smelled like someone previously had spilled cologne and it wasn’t cleaned up properly. Other than that, relatively comfortable bed, and a nice room to work in. The hosta plants out front could have stood to be watered which would have given me a better first impression of the place.

This is a very basic property with really no amenities, but it is clean and all the staff with whom we interacted were friendly and helpful.

Upon arrival, we were walking in the hallway to find our room. While trying to find our room number, we noticed the room numbers not being in order, making it difficult to find our stay. There were kids toys left in the middle of the hallway. As soon as we opened the door to our room, there was an extreme smell of smoke and bo. The kitchen was dirty with crumbs and the bathroom had stains in the tub along with hair. The floors were dirty and the carpets were stained. After 10 minutes of being in the room, we had an uneasy feeling about our safety and cleanliness. We took our luggage and left the hotel and did not return for our stay.

The desk staff were friendly and helpful, but stretched pretty thin. My room had an overpowering cologne smell to it. I believe it was the plug in air freshener which I unplugged but still had to put it under the sink. The floor was not clean at all. My feet were black after a few minutes walking around the room. Desk chair was squeaky, hard and uncomfortable and much too low for the desk. I had to use the dining table and it was still a little too low for comfort. No coffee maker and no utensils doesn't seem "customizable", it just seems lazy. I shouldn't have to ask for basic amenities. Bed was comfortable. One pillow smelled faintly smoky. Lots of hot water and good shower pressure. Bathroom sink drained a bit slowly, might need to preemptively unclog. Towels were clean and there were plenty for one person, 2 nights. Nice deep drawers, but a quick vacuum warranted. There was accumulated dust and hair in the corners. "Breakfast" was extremely disappointing. At best it was Continental, but fell short of that. Packaged muffins, Nutri Grain bars and oatmeal packets are not breakfast. No juice or fruit at all, which would have helped. I will not be rebooking an Extended Stay America.

House keepers are nice and let you use there own personal equipment if you choose to clean your own room

The mattress was horrible! Had to buy a mattress topper from the store.