Days Inn & Suites by Wyndham South Gate

Average

No pool access and no breakfast false advertising

The location

The breakfast, there were ants it the sink and to much dust in the furniture and around the trash cans

The location was very good with several stores and eating places nearby. The staff was extremely friendly, helpful and accommodating! The housekeeping service was great, really great! I did not have to ask; my room did not lack any supplies during my stay.

The advertisement for breakfast was deceiving because the hotel only offered granola bars and coffee. The T.V. did not work in the initial room I was given. The young lady on duty, Heidi, was very accommodating and gave me 3 different remote controls to try before assigning me to a different room. The new room I was assigned to was in the corner and had windows with bars and a brick wall outside the windows. I had NO view! When asked for ice, I was given a code which I needed help with. There were unclean spots (appeared to be food or liquid) on the window blinds and the floor base boards were dirty. The sink had a leak which I reported to housekeeping. When using the sink, it left a puddle on the floor underneath the sink.

I completed the online early check in so I wouldn't have to on arrival. When I arrived I still had to do all the check in again along with giving my credit card info again for the security deposit. This was a waste of my time as that I was expecting to walk in pick up my room keys and be on my way. I also on January 1st booked 1 more nights stay for the 17th of January with the Days Inn 800 number, our plans had changed up and on the 16th of January I tried to cancel my reservation for the 17th but was told that because I din not purchase the insurance at the time of booking I could not be refunded my $145.00. That I had 24 hours from the time of booking on January 1st to cancel.

Muy bien

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