Extended Stay America Select Suites - Atlanta - Vinings

The staff and the room

Great location and nice staff!

This property needs updating. The walls are filthy inside and outside of the room. You can see drip marks and dirt on every wall in the hotel. Garbage was sitting in the hallway by the back door for the entire day. My room door was hard to open once key inserted. Room was clean but walls are beyond filthy shower curtain had a bit of mold on it. Items in the room were caked up with whatever product is being used to either clean or just not being cleaned at all. Pool is still broken, I stayed here a year ago and there was no pool. The pool is empty and uncovered, which is definitely unsafe. They need to remodel this entire hotel and for the price it’s not worth it. This should be a $50 a night hotel, if that. There’s no Wi-Fi and even though it’s posted breakfast from 6 to 930 there is no breakfast. This hotel should not cost this much When it’s in dire need of updating and has a safety hazard on the side of the building

Great location. Close to many restaurants.

Kind staff, but run down, dirty property. The property smelled like “skunk.” Full kitchen but no paper towels.

Stayed for 2 days. Didn’t have a shower curtain. Kept having to get a new key card for our room door because it would let us in the side door then deactivate to the room & the lady was real nice about it but the guy was rude.

Walls were dirty, floors were sticky. No front desk staff.

Dayshift staff was great.

Location, bed comfort, air conditioning.

You have kitchens in these suites. What good is a kitchen if there are no utensils, or cookware? No tissues, pens or paper. The lack of these items were not mentioned in the hotel description - you need to be open about that. One of the top drawers in the dresser would not stay closed, and it scared the dog every time it opened on it's own. We have also never been to any motel or hotel without any coffee maker. What is that all about? Very poor check-in procedure, and poor corporate-based customer service -THIS IS CORPORATE'S FAULT!!! Customers need good customer service, and if no one is immediately available at the desk, it is very bad service. When anyone is there, the customer service can be good, but only up to the point that corporate allows. Corporations need to understand that they are the cause of any customer dissatisfaction..., NOT THEIR EMPLOYEES!!! Also, your customers do not appreciate having to work for you (for no pay) with these questionnaires, that put your hard-working employees at risk! That isn't fair!