Grand Wailea Maui, A Waldorf Astoria Resort

The staff here seems to be really rude. Not wanting to help out much. This hotel doesn’t have directions clearly posted.

What can I say about this property, it was every bit as AMAZING as the ppl who wrote good reviews! Our check in was super easy and the receptionist was super nice. Our room was ocean view on 7th floor, it’s quite a walk to get there, but staying a week you get used to it. The room view was gorgeous and the room itself was clean and beautiful. We get two free waters whenever they come clean. We rented the cabana by the pool for the day, pretty expensive, but you’ll enjoy the experience and the lazy river and swim up bar, that was pretty amazing! Highly recommend! Great drinks and servers all around the bar. The restaurants are great, better to have a reservation for dinner, but they are ok with walk ins. The food in my opinion was great, the humhumu restaurant was my fav, especially the breakfast buffet. Everyone was kind and friendly. The spa services are to die for! The couples massage was amazing, you will NOT regret it! Spa was very quiet, peaceful and clean and the staff friendly and kind. It was my birthday and they made me feel special. Overall I give Grand Wailea 10 stars! We are definitely returning soon!

It's beautiful there. Kids love the pools, the rooms are clean and the beds are so comfortable. Some of the areas are closed, back in the day it had so many fun options. But overall still a lot of fun and in beautiful Wailea

Good food great area

Top of our list for sure. We will be coming back.

The rooms were comfortable. Shower was great! Kids loved the giant bathtub! Pools were nice. Tarzan swing was fun. Staff was friendly

We expected more from a hotel that charges so much. Not to mention the resort fees and valet fees. We ended up paying close to $1000 just in fees. It’s a total rip off. As we entered the hotel, we noticed how old and ran down this place is. The furniture in the lobby was dirty and old. We were hoping the rooms would be in a better condition, but that wasn’t the case either. We arrived at the hotel around 2pm and wanted to see if they had our room ready. After standing in the check in line for 30 minutes, we were told that our room is being cleaned and they would text us when it was ready. Around 4pm i went back to the registration desk to see how long more it was going to take, she then said oh your room is now ready. Our room was not cleaned properly. There were dead bugs, pieces of paper and other debris on the carpet. On our last day my daughter lost her toy so I thought maybe it fell behind the bed. I wish I didn’t look, I almost gagged from disgust. If I knew it was that bad I wouldn’t have slept on that bed that whole time. The only positive about this hotel is the pool area. They have different pools with slides and fun lazy river. Also the beach is nice too. We will not return to this hotel. For the price we paid there are better and cleaner options.

Pros: amazing beach, love the beachwalk, love and lava cosmic bliss! Food at all restaurants and cafe was delish Cons: have to pay extra for shade, not enough water machines to refill your bottles, felt a little outdated and run down for how expensive it was. Game room only open Friday-Sunday and only for a few hours.

Walls are thin

We celebrated our 25th Anniversary here and it was money well spent.