Quality Inn & Suites Portage Central

Location good

The front desk lady was very understanding and was more than happy to assist. After we looked at the room and decided not to stay there she issued our refund quickly and was very apologetic.

When we pulled in there was people standing in the unloading area and wouldn't move. We pulled around to a parking spot. When we got into the lobby it smelled like bleach. Check in went ok. When we walked up the stairs it started smelling worse and worse. It was a very strong musty mildew smell. You could tell everything had been painted recently due to the fact that they paint over EVERYTHING. Light fixtures had paint on everything except the bulbs. The glass to the fire extinguisher case was poorly taped causing there to paint on it. Once in the room it had the same smell as the hallway. The A/C once turned on had an entirely different funky smell. The bathroom tile was dirty. The was blood on the wall from what was hopefully a shaving accident. The TV had unknown particles and specks all over it. There was a drill bit in the coffee ingredients basket. A random sticker on the dresser. Mirror in the bathroom had stuff all over it. Ceiling had water spots. If you are looking for a hotel that is dont ask dont tell then this is it. We spent all of maybe 10 mints on the property and felt dirty. We paid an extra $80 per night to stay at the Days Inn 10 minutes down the road. The Days Inn is a 5 star Ritz compare to the Quality Inn.

Breakfast was good. Coffee was excellent.

no problems at all.

Horrible

Water didn't work properly, bed was uncomfortable, breakfast was terrible

Nice

Nothing everything was good

I liked everything! The room was spacious and clean.. And I liked where my room was located also... I was able to park where the room was so it was easy to go back and forth when needed... I will be going back!

Bed was pretty comfortable

My reservation was messed up I booked a room with 2 queen beds when we go there our room only had one bed. We were told there were no other rooms available but were given a room with one bed and a sofa bed. Very uncomfortable. And were still charged for 2 queen beds. And when I spoke to the manager the next morning she was pretty much of no help. Telling me there was nothing she could do. We weren't able to get a discount of any kind for our inconvenience. Sofa bed had no blankets or pillows. I had to go to the front desk to get them. Manager basically blamed everything on booking.com saying they got it all wrong and that there where no rooms with 2 queen beds when I booked the room around 3 in the afternoon. But Booking.com said there was. In addition breakfast wasn't very good either looked as though they were little frozen mini omelets with what appeared to be mini hotdogs. Not a very good variety of breakfast items Overall not a good experience at this site 😕 As well as they seemed very under staffed that morning as the manager seemed to be doing everything herself. And lastly when we arrived the lights in the parking lot were not on. I almost drove by it cause I couldn't see the sign. This was NOT a good experience for myself and my family at ALL !!!!