The Newberry Hotel Bend, Tapestry Collection by Hilton

Great location..walking distance to many shops and restaurants. Very clean and spacious room.

Paying an additional 15.00 a night for parking. I have never heard of a hotel charging fees to park in their parking lot. I booked thru a third party which stated there was a free continental breakfast.. since my booking the hotel made a switch to a different name etc...and then didn't offer the continental breakfast and wanted us to pay. The waitress was rude and blamed the third party site for not updating it on their end and wouldn't compensate anything for us even though my reservation was made months ago.

Great location down town. Clean, working self-service laundry for only $2 per wash cycle and dry cycle (so $4 total). Nice shower and glass door.

It was hard to sleep because the bedding was quite hot, and the AC didn’t cycle on often enough to keep the temperature in the room consistent. We kept waking up hot throughout the night. It was also frustrating that the thermostat didn’t allow us to run the fan constantly when in AC mode. As a result, the when the AC would finally cycle on, the fan would kick on too. In a quiet room, this abrupt noise also kept waking us up.

The staff were lovely, the reception area was quite dirty

Cleanliness

Location is perfect. Being charged to park wasn't cool but you're in "downtown" Bend, everything cost money. Rooms were clean and made to order breakfast was nice. The staff was awesome. Scott at the front desk was super nice. We went to a concert at the amphitheater and afterwards came back, sat at the bar, had a couple drinks and some wings. Chris, the bartender was amazing. Funny as hell! He had a ton of local knowledge of things to go do in the area. We would have never known about the Lava Caves if he hadn't told us about them. He even stayed open a little later to accommodate us. In a day and age where customer service is almost nonexistent, he made us feel at home. You can tell he loves his job and is great it. The only negative things were no more DT cookies, and the internet was crappy, but the breakfast, wings and drinks made up for it. They should still fix the internet though. We will definitely be coming back to see more concerts and will be staying there anytime we are in Central Oregon. Recommend!

What a disappointment. I stayed at this property numerous times when it was managed by other companies. From checking in to room amenities this hotel was below par. Check-in was perfunctory bordering on rude. Minimal information was given - WiFi, etc. We are Hilton Award members and had registered with the Hilton App. The room was average. One needs a PHD to use the Tv remote and there was zero information in the room. This hotel is overpriced. Single ply toilet paper - really??? And charging for parking. I will not return as convenient as it is for my work downtown.

This hotel was perfect for walking around Bend, beds were comfortable and everything was very clean. We would definitely stay here again.

For a Hilton brand hotel, we were very disappointed. It started the first day of check in when the bathroom sink didn't drain. By the second day, the toilet paper was replaced with 1 ply, and no coffee or cups where replaced. By the third day, no towels, coffee, etc. At least the sink was fixed. High prices for Motel 6 service. Shameful.