Lazareto Apartment by Holiday Rental Madeira

It was clean. It offered a view from the terrace, the kitchen was fully equipped.

The fact that i didn't know how high up a hill it was. We found a solution using Bus no 40 which was an experience in itself.

Super well equipped and clean

Nothing

Uitzicht, het terras, de bedden, op wandel afstand van het centrum (maar niet voor wie niet goed van been is).

Krappe leefruimte als plots omwille van regenweer de tafel van het terras en de droogrek binnen moeten.

Very clean spacious apartment.

The mattress were of poor quality and uncomfortable- which was a shame because it is a beautiful apartment.

Self catering location food

Dogs barking

Very well stocked kitchen with way more than usual cutlery glasses etc Very quiet provided you kept window shut otherwise dogs barking

No bialetti coffee maker after they said they. Had one Never didgetone during our stay but we got by with the coffee maker they had We were expected to get rid of non recyclable waste in street side bins as they clearly were not prepared to pay local authority for an outside bin which the other houses had Felt bad about doing this

We had particularly chosen this location to be on the Zona Velha (the Old Town on the east side of Funchal), 15 minute walk to the town centre (down hill) with lots of restaurants en route. The apartment itself was very comfortable but we had an issue with (lack of) air con & cleanliness when we arrived and the management company were particularly difficult to deal with. However, we thoroughly enjoyed Madeira, which is truly a beautiful island with so much to do and see & we will most likely return

When we arrived to the apartment just before 15:00hr there were workmen removing large cardboard pieces and what looked like a new air con unit wrapped in plastic. They left the front door to the building and apartment door open explaining the cleaners would be along shortly (we were charged €120 for cleaning). The bathroom litter basket was not emptied, there was patio chair in the shower and it was very apparent this had not been cleaned. There was debris from the work men, the floor in the hallway/kitchen dining area needed cleaning and there was a hole in the wall, where the air con unit had been. The apartment was managed by Holiday Rental Madeira (HRM) so I called them. At 15:15hr 4 lady cleaners arrived, finished and left 15 minutes later. I spoke HRM and discussed our disappointment & dissatisfaction with how the apartment was left. We declined to have the contractors in during our stay. HRM did offer us another apartment on the other side of Funchal, which was on a roundabout and fast food chain underneath the block so we declined. The following morning HRM WhattsApp'd me stating 'they are going to pass by today until 10am to fill the hole'. The hole where the air had been removed was overhead an archway, you could see directly up into the attic & we had no idea what may or may not have been living or running around up there! By 12:30hr nobody arrived & we were keen to go out so I contacted HRM. I was reassured the contractors & owner would fill the hole later that day. This did not happen, the hole remained open for the duration of our stay. HRM were incredibly difficult & challenging to deal with. They said we had not paid for air con which is clearly listed on the booking.com reservation, that they didn't know when we were arriving but they had been informed and the apartment wasn't ready by their own official check-in time. I asked for a part cleaning refund & the owner to contact me, I am still...

Terrace sea view was nice. Good location. Big fridge, washing maschine, modern equipment. Enough tableware.

Air conditioning was not working right when we arrived. Plastic chairs on the terrace had cracks - fixed with wooden desks??? There onle were3, we were promised to get two new... we got ONE!!! Clothes dryer was broken, stil standing though. All bar chairs inside fell apart. All this together looks like really bad maintennance of the flat. Hard to imagine that the air conditioning stopped working the moment we turned that on. We couldn´t get any good sleep, appartment was overheated from the sun, then you open the windows for some air for a better sleep. Then you hear all the barking dogs, neighbors etc and mosquitos from outside. You DON´T WANT THIS. Communication overall FRUSTRATING: when we asked for something we had to urge for a reply, they never responded themselves. We only got priceless promises, no solid answers ("we will check"... never wrote back if they really did or what was wrong... so you have to even ask again what they did or did not). With 170 euros a night - big disapponitment. Asked for a discount with no reply since 8 days. ("we will let you know")

Усё было цудоўна! І чыста, і камфортна, і прасторна, і ўвесь посуд, які толькі трэба! А яшчэ цудоўная тэраса з відам на акіян! І парковачнае месца, што важна. Пешкі жа цэнтра Фуншала, шмат кавярняў паблізу. Нам вельмі спадабалася, дзякуй!

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