Best Western PLUS Executive Hotel Richmond

I liked it was close to downtown and had other stuff around it

It was outside of Richmond a little bit, right off the interstate

Breakfast was excellent

Building was rundown, elevator was barely getting to the top floor, made a bunch of racket. And one elevator was out of order.

The location was ok. I was looking for a halfway stop that was easy to find enroute to a farther destination. I chose this place because of the higher-than-average rating on Booking.com and the price as well. Staff was friendly and efficient.

The hotel was hard to find despite an accurate GPS--set back about 200 ft from the main road and the only sign for it was nearly invisible after dark--very small and mostly hidden by a tree. The luggage carts were 3-wheeled disasters (designed that way, not missing a wheel). To make matters worse, the porte-cochère apron was poured concrete scultpted to give an uneven tiled artistic texture, but that made maneuvering a loaded luggage cart into the building nearly impossible. Apparently only one of two elevators were functional, and the one that worked was dirty.

Convenient to my location. Staff accommodated me with a 1st floor room

Ice machine on 1st floor was out of order. 4th floor where I had to go for ice was very hot in hallway. The elevator made a loud grinding noise when it stopped which was scary.

Next to Olive Garden

Bathroom small

location

dirty