Keramas Beachfront Villa by Sanga Sanga Hospitality

spacious, excellent pool, massive bed rooms especially master.

very distant from everything. 1 hour it took to buy some pizza. room wasn't clean enough. under the toilet seat was dirty. master bed room was clean enough but could see marks and dust on the floor. aircon wasn't working in living room. even after all these minor things, it was still worth.

Everything. Especially the location and great service.

Sink was leaking, but this wasn’t an issue for us.

Nice place we enjoyed our stay the location was fantastic in front of the black beach the breakfast was amazing ,

the kitchen not clean the cupboard was greasy and the fridge was not clean ,all the drawers need to be fixed

The location and in-house staff were good.

The worst experience on Bali island and the meanest manager in the world we’ve met. We booked the villa 20 days ago and arrived at the villa at 2am (which we informed the villa). We were put to wait in the middle of the night for 2 hours just because the Kutus Kutus system assigned us to another cheaper villa and SOMEONE ELSE WAS STAYING AT THE VILLA WE BOOKED FOR! We could only be sent to another cheaper Kutus Kutus villa because it was 4 AM in the morning, and we were 6 people, tired, upset and helpless in a foreign country’s night. When we asked the manager for compensation of staying the night for free the next morning, the manager refused us because we already checked in! He doesn’t understand the difference between refund and compensation, and clearly does not think his customers deserves compensation for such a horrible experience. The only thing that he offered us was a free shuttle to the airport (which we didn’t need at all because we booked for other shuttles!) After I said I don’t need free shuttle over the staff’s phone (the manager didn’t even show up), the manager said he offered a compensation but I refused, then hung up on me. Booking service also refused our request because the manager already offered free shuttle and we rejected it, so we can’t get anything for being pushed around and not doing anything wrong. Just because Kutus Kutus says no, as customers we can do NOTHING TO PROTECT OUR RIGHTS. I don’t understand why Kutus Kutus and Booking are giving such a hard time on innocent customers. All I can do is leaving a comment to let other visitors know about this sad story. Plus, no hot water during our stay. We had to ask for a fix.

The villa and the pool are very spacious and you have everything you need for a long-time stay. The team is there 24/7 and assisting you with every single request. The villa is on the beach with a very good restaurant in a one minute walking distance.

The kitchen area needs an upgrade. Other then that all was perfect and we did not want to leave