Belle Maison Apartments - Official

Fantastic accommodation, luxury and great location.

N/A

pool and unit and landscaping were spacious.

Sadly the service upon check out was so disgusting and disappointing. In the 35 years I have been renting accommodation on the Gold Coast this would have to be the worst customer service I have ever experienced. When we asked if we could use the facilities for the day, the lady on reception flat out said and I quote 'Nope you are done, you have paid and it's time for you to go so no you can't and off you go'. This was in front of the whole family. I was shocked. I have stayed in this building many times and have loved the rooms and property. This time round the room was not clean. There was sand on the floors, in the beds and on the dining table. I had to vaccum the whole unit when we checked in. I don't know any hotel that doesn't allow for guests to use the facilities on the day of check out. Our satisfactory, relaxing get away was abruptly and completely ruined by an employee that needs a crash course in simple manners, etiquette and acceptable human behaviour. The way she dismissed me was so disgusting, inappropriate and out of line. Her reasoning was because it was Australia day and reception closed at 1pm so was not possible. Not even to use the pool from 10am (check out) to 1pm when reception closed. There is a much nicer way to speak to a fellow human. This is the problem with society. It should be mandatory for all people working in hospitality to complete and pass a customer service course. How Belle Maison has allowed this woman to represent their brand is beyond me. Much to my disappointment, because I do like the property, we will never give this management another dollar of our hard earned money.

Pool, sonar, spa.

Small gym