Dreams Curacao Resort, Spa & Casino - All Inclusive

Everything was a 10/10 😍😍

Nice private entry, no kids in the section

The service is exellent, but the staff and general management are terrible. No good appointments with the wash handling firm, so not sufficient towels in time. Information about activities only by app, and no announcements in the elevator. Halfway breakfast there is no more coffee, milk or juice. Roomservice half an hour later than told when ordered. Not sufficient tissues and toilet paper in stock, so they have to bring it later. "All inclusive" is organized in overlapping times of service, so you have to ask and search for an open restaurant. Menu's in the app are not the same as what the restaurants are offering.

I’m writing this review after having one of the worst hotel experiences of my life at Dreams Curaçao Resort, Spa & Casino. What was supposed to be a relaxing vacation turned into a week of frustration, disappointment, and unsanitary conditions. Not only was the stay horrific, but I’ve also been struggling to get a refund, and the hotel has been ignoring my attempts to contact them. Here’s what I experienced during my stay: *Roaches walking around the lobby bar *Multiple broken machines in the gym *Gym towels were orange but stained black *Pillowcases had holes in them *Sheets, towels, and washcloths were consistently dirty and stained, even after requesting replacements every single day *The housekeeping manager admitted the laundry was not being cleaned properly *When we asked for ice, we were told the staff was too busy and had to get it ourselves—only to find the ice machine was broken *The window shade was stained and full of holes *Found random strands of hair (not ours) on the floor and in the bed *Asked to speak to a manager and were told she was “in a meeting” and to “come back tomorrow” — completely dismissive As for the dining experience: *Staff often had no idea what food or drinks they were serving *At World Café, food was left uncovered and birds and insects were diving into the trays *Flies on the fruits and bread made it impossible to eat *World Café closed between 11 a.m. and 1 p.m. meaning we couldn’t get breakfast or lunch at all during that time

There is not good customer services

The drinks were great, the room was clean, but the food wasn’t great. Expected better from the hotel

The food wasn’t good, male bar staff was awful

Dreams had a little bit of everything. My only concern was lunch choices. However all three restaurants were excellent.

The property is not a 5 star hotel , it needs lots of upgrades and touch ups . Not much variety of the restaurants 3 restaurants. Room service terrible to get through and waited over an hour to get food once we got through . Waiters and waitresses are not friendly at all , waited a long time to get a drink or when ask for an extra item . We did get a massage was amazing ! But would not come back again to this hotel

Helpful and friendly people